Lifecycle Marketing Strategy, Planning & Ops Manager

Cisco

Lifecycle Marketing Strategy, Planning & Ops Manager leading strategic initiatives for Cisco's Customer Lifecycle Marketing. Collaborating with cross-functional teams to ensure alignment with business objectives.

Posted 5/1/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $151,200 per yearWebsite

About the role

Key responsibilities & impact

Establishes and drives a strategic operating rhythm across Customer Lifecycle Marketing to ensure initiatives remain aligned with business priorities and objectives
Helps to align cross functional teams around shared goals and outcomes
Works with leadership to define strategic roadmaps that clearly define end state, key results, as well as key milestones
Delivers transparent, timely updates to leadership and stakeholders on progress toward strategic goals, including risks, blockers, and areas requiring decision or escalation
Creates operational rigor and accountability by improving organizational processes, governance, and visibility across lifecycle marketing initiatives
Serves as a strategic partner to leadership by organizing priorities, clarifying tradeoffs, and helping guide execution against long-term objectives

Requirements

What you’ll need

Bachelor’s degree in Marketing, Business, Communications, or a related field
6-10 years of experience in strategy, comms, change management, or related field
Experience coordinating cross-functional initiatives and working with multiple stakeholders
Demonstrated ability to manage project plans, timelines, milestones, and deliverables
Experience preparing status updates, reporting, or presentations for senior leadership and stakeholders
Communications certification
Strong organizational, planning, and communication skills with the ability to manage multiple priorities
Experience supporting organizational strategy, either in marketing or outside of marketing
Experience working within lifecycle marketing, digital marketing, or customer journey programs
Experience creating executive-ready summaries that clearly communicate progress, risks, and next steps
Strong analytical and problem-solving skills with the ability to operate in ambiguity

Benefits

Comp & perks

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
flexible vacation time off program
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementchange managementlifecycle marketingdigital marketingcustomer journey programsstatus reportingpresentation skillsstrategic planninganalytical skillsproblem-solving

Soft Skills

organizational skillsplanning skillscommunication skillsability to manage multiple prioritiescross-functional collaborationstrategic partnershiptransparencyaccountabilityrisk managementexecutive communication

Certifications

communications certification