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Tech Stack
Tools & technologiesSwift
About the role
Key responsibilities & impact- Perform customer interactions quickly
- Performs claim intake via phone from Insureds, Claimants, Agents, and other parties during the initial First Notice of Loss (FNOL) for Worker’s Compensation, Auto, Property, General Liability, Storage, Equine, and others
- Responds to inquiries, complaints, and concerns regarding the claims handling process and procedures
- Take 20-25 inbound calls per day
- Resolves routine and non-routine incoming insured requests, while referring more complex issues to more experienced staff
- Troubleshoot customer questions
- Researches and resolves simple to moderately complex customer complaints to ensure customer satisfaction and retention
- Responsible for documenting processes used to correct issues
- Responds to correspondence, complaints, and information requests via telephone or e-mail
- Utilizes computerized systems for tracking, documenting questions/responses, information gathering, and/or troubleshooting
- Submits routine annotations on insureds’ claims
- Maintains familiarity with policies and procedures, as well as the business and organization
- Complies with company and regulatory guidelines
- Call center experience preferred but not required
- Performs other duties as assigned
Requirements
What you’ll need- High School Diploma or equivalent
- 1 to 3 years of related customer service experience
- Excellent written, verbal, and interpersonal skills
- Ability to work in a fast-paced environment with minimal supervision
- Must have strong PC skills and strong working knowledge of Microsoft Office
- Ability to interact well with others in a team environment
- Makes methodical yet swift decisions to meet customer needs
- Strong customer service and interpersonal skills
- Develops communication skills that convey a clear understanding of the unique needs of various customers
Benefits
Comp & perks- medical, dental, and vision coverage
- wellness plans
- parental leave
- adoption assistance
- tuition reimbursement
- Paid Time Off
- paid holidays
- 401(k) plan with company match
- employee stock purchase plan
- commuter benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service experienceclaims handlingtroubleshootingdocumentationinbound call managementproblem resolutioninformation gathering
Soft Skills
excellent written skillsexcellent verbal skillsinterpersonal skillsdecision makingteam collaborationcustomer satisfactionfast-paced work adaptability
Certifications
High School Diploma