Customer Service Representative

Cisco

Customer Service Representative providing efficient assistance to callers in a structured environment at a workers' compensation company. Upholding professional communication and supporting colleagues in a team setting.

Posted 4/29/2026full-timeLakeland • Florida • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Serves as the first point of contact for callers, providing courteous, efficient, and accurate assistance
Demonstrates our Customer Care philosophy by putting the caller first in every interaction
Maintains strong dependability and accountability in daily responsibilities
Supports teammates by stepping in when needed and contributing to a positive team environment
Follows established workflows and procedures within a highly structured environment
Upholds professional, caring communication at all times
Maintains consistent and reliable attendance to ensure adequate coverage and service levels
Participates in rotating support for the Receptionist function, providing coverage as scheduled

Requirements

What you’ll need

High School diploma or equivalent required
1–2 years of customer service experience, preferably in a call center or high‑volume service environment
Strong verbal communication and active listening skills
Ability to remain calm, patient, and professional under pressure
Flexibility and willingness to adapt to changing needs
A positive attitude and a caring, customer‑first mindset
Dependability, accountability, and a strong commitment to attendance

Benefits

Comp & perks

We offer competitive benefits packages for full-time and part-time employees*
Full-time employees have access to medical, dental, and vision coverage
Wellness plans
Parental leave
Adoption assistance
Tuition reimbursement
Paid Time Off and paid holidays
401(k) plan with company match
Employee stock purchase plan
Commuter benefits

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer serviceverbal communicationactive listeningcalm under pressureflexibilityadaptabilitypositive attitudedependabilityaccountabilitycommitment to attendance

Certifications

High School diploma or equivalent