Customer Service Representative

Cisco

Customer Service Representative resolving customer and policyholder inquiries for Great American Insurance Group, applying best practices to ensure satisfaction and compliance through web-based systems.

Posted 4/29/2026full-timeCincinnati • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Researches and resolves concerns and inquiries in real time for customers and policyholders
Learns and applies best practices to resolve issues, ensuring customer satisfaction and compliance with the organization’s policies
Coordinates problem resolution with appropriate teams and escalates more complex issues to experienced staff as needed
Handles customer inquiries primarily through web‑based systems with minimal phone interaction, collaborating with internal customers and teams to research and resolve requests
Becomes familiar with utilizing a customer-focused, needs-based review process to inform customers about products or services
Documents and updates customer records based on interactions
Works within guidance to arrange and prioritize activities to efficiently meet business objectives, while focusing on continuous process improvement
Performs other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent experience
Learns to make methodical yet swift decisions to meet customer needs
Develops knowledge of insurance products, documents, and industry practices
Working customer service and interpersonal skills
Develops communication skills that convey a clear understanding of the unique needs of various customers

Benefits

Comp & perks

medical, dental, and vision coverage
wellness plans
parental leave
adoption assistance
tuition reimbursement
Paid Time Off
paid holidays
401(k) plan with company match
employee stock purchase plan
commuter benefits

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer serviceinterpersonal skillscommunication skillsproblem resolutiondecision makingcollaborationprocess improvementcustomer-focused approachneeds-based review

Certifications

High School Diploma