Claim Operations Associate I/II

Cisco

Claim Operations Associate developing working knowledge of claim operation and performing claim operations and payment functions. Joining a high performing team to support over 150+ Claim Professionals.

Posted 4/29/2026full-timeCincinnati • Ohio • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Begin developing a working knowledge of the claim operation and learn to resolve routine incoming operations partners’ requests
Perform claim operations and payment functions for one or more lines
Complete new loss establishment within the claim system, including statistical coverage verification and document upload to electronic claim filing system
Complete financial transaction support for either loss or expense payments, loss or expense reserves, loss or expense refunds
May perform systems functions, including determining errors/corrections on claims system(s)
Update claim files and maintains, corrects and/or updates data using office technology
Learns basic claim handling and how support is necessary
Composes, prepares, reviews, and responds to correspondence including inquires that may take additional research prior to responding
Perform mail functions including research to identify recipient for misdirected mail within the company or externally
Exhibits ability to use appropriate resources necessary to complete support requirements
Exhibits ability to actively seek information to understand operations partners’ circumstances, problems, expectations and needs, for the purpose of resolving inquiries/issues
Shares and/or conveys information to business partners, regarding their claims; maintains a professional demeanor in all situations
Becomes familiar with and utilizes computerized systems for policy analysis, claims operations requirements and related data management systems, information gathering and/or troubleshooting.

Requirements

What you’ll need

High school diploma or equivalent
0-5 years of related experience
Navigate multiple systems
Collaborative mindset
Curiosity
Professional writing
Willingness to seek out resources
Self-motivated

Benefits

Comp & perks

medical, dental, and vision coverage
wellness plans
parental leave
adoption assistance
tuition reimbursement
Paid Time Off and paid holidays
401(k) plan with company match
employee stock purchase plan
commuter benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claim operationspayment functionsloss establishmentstatistical coverage verificationfinancial transaction supportdata managementerror correctiondocument uploadcorrespondence preparationresearch

Soft Skills

collaborative mindsetcuriosityprofessional writingself-motivatedability to seek resourcesproblem-solvingcommunicationactive listeninginformation sharingmaintaining professionalism

Certifications

high school diplomaequivalent