Workers Comp Claims Representative

Cisco

Workers Comp Claims Representative evaluating and managing insurance claims for National Interstate Insurance. Conducting investigations, negotiating settlements, and maintaining claims files.

Posted 4/24/2026full-timeRichfield • Ohio • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Manages an inventory of claims to evaluate compensability/liability.
Conducts claim investigations to confirm coverage and to determine liability, compensability and damages.
Determines and may negotiate appropriate claim settlements/reserves within prescribed authority.
May attend arbitrations, mediations, depositions, or trials.
Conveys routine to moderately complex information regarding coverage and settlements to insureds, claimants, and external partners.
May authorize payments in accordance with assigned authority limit and ensures payments are made in a timely manner.
Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
Performs other duties as assigned.

Requirements

What you’ll need

Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience
Generally, a minimum of 6 months of experience in property and casualty claims handling.
Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC).
Demonstrates functional analytical, negotiation, and problem-solving skills.
Demonstrates knowledge of insurance policies, coverage, and claims handling procedures.
Develops and maintains knowledge of industry laws and regulations.
Strong interpersonal and communication skills with the ability to build relationships and handle negotiations.
Proven ability to handle confidential information with discretion.

Benefits

Comp & perks

medical, dental, and vision coverage
wellness plans
parental leave
adoption assistance
tuition reimbursement
Paid Time Off and paid holidays
401(k) plan with company match
employee stock purchase plan
commuter benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims handlingclaim investigationsnegotiationsettlement agreementsliability determinationcompensability evaluationpayment authorizationanalytical skillsproblem-solving skillscoverage knowledge

Soft Skills

interpersonal skillscommunication skillsrelationship buildingdiscretionnegotiation skills

Certifications

Bachelor’s DegreeAssociate in Claims (AIC)