Accounting Representative III

Cisco

Collections Specialist managing past-due accounts for Workers' Compensation at Summit. Responsible for outreach and resolution of outstanding balances while ensuring accurate records.

Posted 4/23/2026full-timeLakeland • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage delinquent accounts
Monitor, track, and collect past‑due Workers’ Compensation premium, audit balances, and deductible receivables to reduce aging and improve cash flow
Conduct timely and professional outreach to insureds, agents, and brokers to resolve outstanding balances, negotiate payment arrangements, and handle billing inquiries
Review completed audits, research discrepancies, and work with underwriting, audit, and billing teams to resolve disputes and ensure accurate final charges
Maintain thorough and accurate notes of all communication, payment commitments, and account activity in internal systems while adhering to company and regulatory guidelines
Identify accounts requiring further intervention and recommend escalation such as cancellation, non‑renewal, legal action, or third‑party collections, following internal policies

Requirements

What you’ll need

Associates degree (Bachelors degree preferred)
Experience in insurance collections, commercial billing, or Workers’ Compensation (preferred)
Strong verbal and written communication skills
Ability to analyze account histories and identify root‑cause issues
Proficiency with billing systems, CRM tools, and Microsoft Office Suite
Strong organizational skills with the ability to manage multiple priorities
Problem‑solving mindset with a customer‑focused approach

Benefits

Comp & perks

medical, dental, and vision coverage
wellness plans
parental leave
adoption assistance
tuition reimbursement
Paid Time Off
paid holidays
401(k) plan with company match
employee stock purchase plan
commuter benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

insurance collectionscommercial billingWorkers’ Compensationaccount analysisdispute resolutionbilling inquiriespayment arrangementsaudit reviewcash flow improvementaccount management

Soft Skills

verbal communicationwritten communicationorganizational skillsproblem-solvingcustomer focusnegotiationattention to detailtime managementinterpersonal skillsanalytical thinking

Certifications

Associates degreeBachelors degree