Bodily Injury Claims Specialist

Cisco

Bodily Injury Claims Specialist managing a large inventory of complex claims for National Interstate Insurance. Conducting investigations and analyzing settlements for compensability and liability issues.

Posted 4/22/2026full-timeRichfield • Ohio • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Manages a large inventory of complex claims to evaluate compensability/liability
Plans and conducts complex claims investigations to confirm coverage and to determine liability, compensability and damages
Analyzes and negotiates appropriate claim settlements/reserves within prescribed authority
May attend arbitrations, mediations, depositions, or trials
Conveys complex information regarding coverage and settlements to insureds, claimants, and external partners
Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner
Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements
May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports
Performs other duties as assigned.

Requirements

What you’ll need

Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience
Generally, a minimum of 9 years of experience in property and casualty claims handling
Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC)
Works within broad limits and authority on assignments of the highest technical complexity, requiring specialized knowledge
Demonstrates excellent analytical, negotiation, and problem-solving skills
Maintains strong knowledge of insurance policies, coverage, and claims handling procedures
Maintains knowledge of industry laws and regulations
Advanced ability to organize and prioritize caseloads, ensuring timely resolution of claims
Excellent interpersonal and communication skills with the ability to build relationships and lead negotiations
Proven ability to handle confidential information with discretion.

Benefits

Comp & perks

We offer competitive benefits packages for full-time and part-time employees*
Full-time employees have access to medical, dental, and vision coverage
wellness plans
parental leave
adoption assistance
tuition reimbursement
Paid Time Off
paid holidays
a 401(k) plan with company match
an employee stock purchase plan
commuter benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims managementclaims investigationclaim settlementsnegotiationanalytical skillsproblem-solvinginsurance policiesclaims handling proceduresconfidential information management

Soft Skills

interpersonal skillscommunication skillsrelationship buildingleadershiporganizational skillsprioritizationcoachingperformance management

Certifications

Bachelor’s DegreeAssociate in Claims (AIC)