Technical Analyst Supervisor

Cisco

Technical Analyst Supervisor working at Great American Insurance Group. Leading API integration and managing the Rules Management Framework for business process optimization

Posted 4/22/2026full-timeCincinnati • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead API consumer onboarding and ongoing integration support, aligning API capabilities to business needs and objectives.
Plan and manage end‑to‑end integrations, including scope definition, project planning, testing, stakeholder communication, and production support.
Maintain deep knowledge of business processes, partner systems, and API inventories while contributing to API design standards and consumable documentation.
Use AI‑assisted analysis to identify integration risks, improvement opportunities, growth, and to enhance documentation quality.
Support and promote the Rules Management Framework (RMF) to centralize, reuse, and govern business rules across teams and systems.
Partner with business and technology stakeholders to identify, implement, and maintain shared rules aligned to business outcomes, including testing and documentation.
Leverage AI to track rule ownership, foster adoption, and expand toolsets.
Lead and support direct reports to ensure high‑quality delivery, professional growth, and a strong development culture.
Coach, mentor, and guide team members on priorities, problem‑solving, and stakeholder communication while promoting knowledge sharing and collaboration.
Own hiring, onboarding, goal setting, and performance management in alignment with departmental practices.

Requirements

What you’ll need

Bachelor's Degree in Information Technology, Business, or related discipline, or equivalent experience
5 to 7 years of related experience
Working knowledge of APIs and web services (e.g., REST, authentication) and structured data formats (JSON, XML)
Experience using AI-powered tools to improve documentation, analysis, testing, or delivery, with a focus on validating accuracy and appropriate use.
Strong communication, presentation, and organizational skills, with the ability to build effective relationships with business stakeholders.
Preferred Experience: People leadership experience, including hiring, onboarding, coaching, and performance management.
Experience with rules engines, decisioning tools, business rules management, or governance frameworks.
Background in Property & Casualty Insurance, Salesforce or other CRM platforms, and project management methods and tools.

Benefits

Comp & perks

medical, dental, and vision coverage
wellness plans
parental leave
adoption assistance
tuition reimbursement
Paid Time Off
paid holidays
401(k) plan with company match
employee stock purchase plan
commuter benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

APIweb servicesRESTJSONXMLAI-powered toolsrules enginesbusiness rules managementgovernance frameworksproject management

Soft Skills

communicationpresentationorganizationalrelationship buildingpeople leadershipcoachingmentoringproblem-solvingstakeholder communicationcollaboration

Certifications

Bachelor's Degree in Information TechnologyBachelor's Degree in Business