Marketing Manager

Cisco

Marketing Manager responsible for customer advocacy and storytelling at Cisco. Leading CX initiatives and managing global programs to enhance customer engagement and brand value.

Posted 4/16/2026full-timeRemote • Maine, Montana, North Carolina, North Dakota, Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $163,000 - $205,400 per yearWebsite

About the role

Key responsibilities & impact

Partner with internal teams across marketing, sales, and customer experience to identify and source impactful stories.
Develop and maintain a global pipeline of customer advocates suitable for speaking engagements.
Lead the planning, coordination, and execution of CX’s involvement in the Customer Achievement Awards program.
Partner with customer advocacy communities and external clients to foster relationships.
Oversee the production of customer stories leveraging AI across various formats.
Measure and report on the impact of storytelling initiatives.

Requirements

What you’ll need

Proven experience in customer advocacy, storytelling, or marketing communications within a technology or B2B environment.
Strong ability to influence and collaborate across multiple global teams and executive levels.
Excellent organizational skills to manage complex programs like international awards and global speaking circuits.
Exceptional written and verbal communication skills with a talent for crafting compelling, high-stakes narratives.
Ability to identify, recruit, and coach customer champions to represent Cisco’s value proposition.
A creative mindset with a passion for developing modern storytelling approaches and digital formats.

Benefits

Comp & perks

medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
paid time away
10 paid holidays per full calendar year
floating holiday for non-exempt employees
paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year for non-exempt employees
flexible vacation time off program for exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter
optional 10 paid days per full calendar year to volunteer
annual bonuses for non-sales roles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer advocacystorytellingmarketing communicationsprogram managementdigital formats

Soft Skills

influencecollaborationorganizational skillswritten communicationverbal communicationcreativity