Lead, Customer Quality Engineering
Cisco
full-time
Posted on:
Location Type: Hybrid
Location: San Jose • California • United States
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Salary
💰 $187,300 - $237,200 per year
Job Level
About the role
- Lead a customer-centric quality engagement model
- Deliver transparent communication and deep RCA insights
- Own executive-level customer quality reviews
- Drive cross-functional alignment across various departments
- Leverage advanced data analytics to identify quality trends
- Lead and develop a high-performing team responsible for customer quality
Requirements
- Bachelor’s or Master’s degree in Engineering or related field
- 10+ years of quality or manufacturing engineering experience
- 3+ years in people leadership
- Deep expertise in RCA, data analytics, and quality risk mitigation
- Proven ability to influence executives and lead in complex, matrixed environments
- Strong communication skills; thrives in fast-paced, ambiguous settings
- Experience supporting hyperscale/data center customers and networking hardware deployments
Benefits
- medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time for non-exempt employees
- flexible vacation time off program for exempt employees
- 80 hours of sick time off provided on hire date
- optional 10 paid days per full calendar year to volunteer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analyticsRCAquality risk mitigationmanufacturing engineering
Soft Skills
communicationleadershipinfluencecross-functional alignmentcustomer-centric