Lead, Customer Quality Engineering

Cisco

Customer Quality Engineer Manager at Cisco leading quality management for strategic customers. Driving insights to improve product performance and support in a high-impact quality engineering role.

Posted 4/15/2026full-timeSan Jose • California • 🇺🇸 United StatesSenior💰 $187,300 - $237,200 per yearWebsite

About the role

Key responsibilities & impact

Lead a customer-centric quality engagement model
Deliver transparent communication and deep RCA insights
Own executive-level customer quality reviews
Drive cross-functional alignment across various departments
Leverage advanced data analytics to identify quality trends
Lead and develop a high-performing team responsible for customer quality

Requirements

What you’ll need

Bachelor’s or Master’s degree in Engineering or related field
10+ years of quality or manufacturing engineering experience
3+ years in people leadership
Deep expertise in RCA, data analytics, and quality risk mitigation
Proven ability to influence executives and lead in complex, matrixed environments
Strong communication skills; thrives in fast-paced, ambiguous settings
Experience supporting hyperscale/data center customers and networking hardware deployments

Benefits

Comp & perks

medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time for non-exempt employees
flexible vacation time off program for exempt employees
80 hours of sick time off provided on hire date
optional 10 paid days per full calendar year to volunteer

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analyticsRCAquality risk mitigationmanufacturing engineering

Soft Skills

communicationleadershipinfluencecross-functional alignmentcustomer-centric