Claims Representative, Senior Claims Representative – Financial Institution Services

Cisco

Claims Representative handling property and casualty claims for Great American Insurance Group. Evaluating claims liability, conducting investigations, and negotiating settlements in a team-oriented environment.

Posted 4/14/2026full-timeCincinnati • Ohio • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Manages an inventory of claims to evaluate compensability/liability
Plans and conducts claim investigations to confirm coverage and to determine liability, compensability and damages
Determines and negotiates appropriate claim settlements/reserves within prescribed authority
May attend arbitrations, mediations, depositions, or trials
Conveys moderately complex information regarding coverage and settlements to insureds, claimants, and external partners
Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner
Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements
Performs other duties as assigned.

Requirements

What you’ll need

Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience
Generally, 2 or more years of experience in property and casualty claims handling
Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC)
AI experience is a plus (preferably with Co-Pilot)

Benefits

Comp & perks

medical, dental, and vision coverage
wellness plans
parental leave
adoption assistance
tuition reimbursement
Paid Time Off and paid holidays
401(k) plan with company match
employee stock purchase plan
commuter benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims evaluationclaim investigationsnegotiationsettlement determinationliability assessmentdamages assessmentpayment authorizationfile maintenancereportingcorrespondence management

Soft Skills

communicationorganizational skillsattention to detailproblem-solvinginterpersonal skills

Certifications

Bachelor’s DegreeAssociate in Claims (AIC)