Partner with the regional sales manager, technical account manager and client architect to develop strategic adoption strategies
Work with customer leaders to develop enterprise level customer success plans and Splunk roadmaps
Articulate value-based differentiators of Splunk’s solutions
Build and present quarterly customer business reviews to executives

Requirements

8+ years related experience in software, subscription services and IT/Security organizations
Experienced, tenured, SaaS-focused CSM in Cybersecurity, IT Operations or Observability
Consistent track record working at an Executive (C-Suite) Level in both the Customer and Vendor side
Ability to take a programmatic approach by establishing clear outcomes for customer journeys
Strong collaboration and dynamic presentation skills
Self-motivated with a consistent track record in leading programs
Ability to eliminate adoption obstacles

Benefits

Medical, dental and vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
Paid time away (10 paid holidays, floating holiday, birthday paid time off, etc.)
Vacation time (16 days for non-exempt employees)
Flexible vacation time off program for exempt employees
Sick time off
Optional 10 paid days per full calendar year to volunteer

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaSCybersecurityIT OperationsObservabilitycustomer success plansSplunk roadmapsprogrammatic approachadoption strategies

Soft Skills

collaborationdynamic presentationself-motivatedleadershipcommunication