Cisco

Strategy & Planning Analyst

Cisco

full-time

Posted on:

Location Type: Remote

Location: Illinois • North Carolina • United States

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Salary

💰 $77,800 - $107,000 per year

Job Level

Junior

About the role

  • Assist leadership in operationalizing strategic priorities tied to renewals, adoption, and customer outcomes.
  • Support annual and quarterly planning activities, including gathering inputs, preparing materials, and tracking progress against team goals.
  • Help maintain KPI dashboards, reports, and performance tracking that provide visibility into renewal performance, risk, adoption, and expansion.
  • Partner with analytics and systems teams to support data accuracy and ensure reporting is reliable and accessible.
  • Support the execution of Customer Success initiatives such as account ownership updates, enablement efforts, and process improvements.
  • Help coordinate timelines, track tasks, and assist in keeping stakeholders aligned.
  • Work with teams such as Sales, Product, Finance, and Operations to help coordinate projects and share updates that support Customer Success priorities.
  • Assist in analyzing operational challenges affecting Customer Success. Gather data, summarize findings, and contribute ideas that help improve processes and customer outcomes.
  • Support the rollout of new processes, tools, or programs within the Customer Success organization. Help develop documentation, training materials, and resources that support adoption.
  • Help prepare presentations, updates, and summaries for internal team meetings and leadership reviews.
  • Ensure information is clear, organized, and supported by relevant data.
  • Maintain documentation, track action items, and help ensure initiatives stay organized and on schedule. Contribute to strong operational practices that support team efficiency and visibility.

Requirements

  • 0–2 years of experience in business operations, consulting, analytics, customer success, or a related field (internships included)
  • Bachelor’s degree or equivalent experience required
  • Familiarity with tools such as Excel, PowerPoint, and CRM platforms like Salesforce
  • Strong written and verbal communication skills with the ability to present information clearly
  • Comfortable working with data, dashboards, and metrics to support decision-making
  • Strong attention to detail with the ability to manage tasks and follow through on deliverables
  • Ability to work effectively with cross-functional teams
  • Eagerness to learn and thrive in a fast-paced, team-oriented environment.
Benefits
  • medical, dental and vision insurance
  • a 401(k) plan with a Cisco matching contribution
  • paid parental leave
  • short and long-term disability coverage
  • basic life insurance
  • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
  • 1 paid day off for employee’s birthday
  • paid year-end holiday shutdown
  • 4 paid days off for personal wellness determined by Cisco
  • Non-exempt employees receive 16 days of paid vacation time per full calendar year
  • Exempt employees participate in Cisco’s flexible vacation time off program
  • 80 hours of sick time off provided on hire date and each January 1st thereafter
  • additional paid time away may be requested
  • Optional 10 paid days per full calendar year to volunteer
  • employees are also eligible to earn annual bonuses subject to Cisco’s policies.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisKPI trackingperformance reportingprocess improvementdocumentation developmentpresentation preparationtask managementmetrics analysis
Soft Skills
communicationattention to detailorganizational skillsteam collaborationproblem-solvingadaptabilityeagerness to learn