Sales Operations Manager

Cisco

Sales Operations Manager shaping forecasting, territories, quotas, and GTM execution for Cisco’s Americas sales organization. Leading Sales Operations analysts and cross-functional revenue initiatives.

Posted 9/10/2026full-timeAustin • California, Texas • 🇺🇸 United StatesSeniorLead💰 $133,200 - $168,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Sales Operations with a strong focus on Salesforce CRM, sales forecasting, and pipeline management. Proven ability to lead teams, drive operational improvements, and translate complex data into actionable business insights.

Highest-signal resume keywords

Sales Operations LeadershipSalesforce CRM ExperienceSales Forecasting and Pipeline ManagementProcess Improvement and Operational InitiativesSaaS Sales Metrics Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales OperationsSalesforce AdministrationSales ForecastingRevenue ReportingData AnalysisExcel SkillsSales Rules of EngagementQuota PlanningBusiness Performance AnalysisTerritory Management

Soft Skills

Team LeadershipCoaching and DevelopmentAnalytical Problem-SolvingCommunicationInfluencing Decisions

Tools & Technologies

SalesforceGongClariSalesloftSales Technology Tools

Industry Keywords

SaaSB2B SalesRevenue OperationsBusiness OperationsSales Compliance

About the role

Key responsibilities & impact

Serve as the strategic Sales Operations partner and primary point of contact for Americas Sales leadership
Provide insights, recommendations, and operational guidance to drive regional performance
Lead, coach, and develop a team of Sales Operations Analysts
Partner across Sales, Finance, Strategy, Compensation, Legal, Deal Desk, Accounting, Salesforce, and other sales technology teams
Translate global field strategy into Americas GTM execution
Lead annual planning, territory planning, account alignment, quota planning, forecasting, pipeline health, business reviews, and revenue performance analysis
Lead operational initiatives and process improvements from strategy through implementation, adoption, and measurement
Improve sales productivity, efficiency, data integrity, and seller experience
Turn complex business challenges into clear recommendations, scalable processes, and practical solutions
Bring global strategy to life in the Americas and ensure field input influences global operations

Requirements

What you’ll need

8+ years of experience in Sales Operations, Sales Revenue Operations, Business Operations, or a similar function within a SaaS or technology company
2+ years of people leadership or team lead experience, including ability to coach, develop, and motivate team members
2–3+ years of hands-on Salesforce CRM experience, including creating reports and dashboards
Experience supporting a B2B sales organization and partnering directly with sales representatives and sales leaders
Experience with sales forecasting, pipeline management, revenue reporting, business performance analysis, annual sales planning, territory management, territory planning, account alignment, and quota planning
Experience leading process improvements and operational initiatives from strategy through implementation, adoption, and measurement
Experience creating, maintaining, and enforcing Sales Rules of Engagement, sales compliance policies, governance processes, and booking policies
Experience with Salesforce administration, including user management, permissions, automation, and validation rules
Experience with sales technology and productivity tools such as Gong, Clari, Salesloft, or similar platforms
Strong understanding of SaaS sales and revenue metrics, including ARR, ACV, bookings, pipeline, forecast, renewals, and churn
Advanced Salesforce reporting and dashboard creation skills
Strong Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, formulas, charts, and data analysis
Strong analytical and problem-solving skills, with ability to translate complex data into business recommendations and influence decisions using data and sound business judgment

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Potential Cisco restricted stock unit grants
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year for non-exempt employees
Flexible vacation time off program for exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses for non-sales roles, subject to Cisco policies
Performance-based incentive pay for employees on sales plans
Opportunities to grow and build at Cisco