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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer journeys and renewal risks while leveraging AI-driven insights to optimize workflows and drive software adoption. Proven ability to lead cross-functional teams and advocate for customer needs to deliver unified solutions.
Highest-signal resume keywords
Customer Journey ManagementAI-Driven InsightsRenewal Risk ManagementCross-Functional CollaborationExecutive Presence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account Financial ManagementPredictive AnalyticsAutomation ImplementationTechnical ScalabilityCustomer Value Workshops
Soft Skills
Influencing Senior CustomersProactive Problem SolvingContinuous Improvement
Tools & Technologies
AI-Driven DashboardsPredictive Analytics Tools
Certifications & Qualifications
Bachelor’s DegreeMaster’s DegreeCCNA CertificationIndustry Trend Certifications
Industry Keywords
Customer AdoptionService Performance MonitoringTechnical BlockersUnified Solutions
About the role
Key responsibilities & impact- Drive software and service adoption, renewals, and growth by proactively managing the customer journey and mitigating renewal risks
- Act as a technology evangelist and trusted advisor, leveraging AI-driven insights to optimize customer environments and streamline workflows
- Manage account financials, including revenue and margin
- Lead cross-functional collaboration with sales, delivery, and CSS teams
- Lead end-to-end planning across 2–3 accounts, aligning Cisco’s portfolio with customer business goals
- Integrate adoption plans into a unified portfolio view
- Apply AI-driven dashboards and predictive analytics to anticipate renewal risks and recommend targeted interventions
- Implement automation to improve technical scalability and efficiency
- Serve as a technical expert and trusted advisor to senior IT and business customers
- Lead Customer Value Workshops and CBRs to showcase ROI and review adoption progress
- Advocate for customer needs within Cisco’s product teams
- Partner with CSS, Sales, Delivery, Partners, and Business Entities to design and deliver unified solutions
- Act as the primary voice of the customer during high-visibility issues or outages
- Monitor service performance and account health, identifying and removing technical blockers
- Drive continuous improvement in processes and tools
Requirements
What you’ll need- Bachelor’s degree plus 12 years of related experience, or Master’s degree plus 8 years of related experience, or equivalent relevant work experience
- Associate level (e.g., CCNA) or equivalent relevant certification expected
- Industry trend certifications
- Track record of managing renewal risk and driving expansion, not just retention
- Executive presence — able to influence senior customers internally and externally
- Fluent English
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Cisco Website LinkedIn All Job Openings 10,000+ employees Founded 1984 🔧 Hardware 🔐 Security 🏢 Enterprise Hardware
- Security
- Enterprise Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure. Customer Experience Manager 🔥 53 minutes ago 🏢🏡 Sao Paulo – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead 💝 Customer Support 👻 Ghost score 10% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Drive software and service adoption, renewals, and growth by proactively managing the customer journey and mitigating renewal risks
- Act as a technology evangelist and trusted advisor, leveraging AI-driven insights to optimize customer environments and streamline workflows
- Manage account financials, including revenue and margin
- Lead cross-functional collaboration with sales, delivery, and CSS teams
- Lead end-to-end planning across 2–3 accounts, aligning Cisco’s portfolio with customer business goals
- Integrate adoption plans into a unified portfolio view
- Apply AI-driven dashboards and predictive analytics to anticipate renewal risks and recommend targeted interventions
- Implement automation to improve technical scalability and efficiency
- Serve as a technical expert and trusted advisor to senior IT and business customers
- Lead Customer Value Workshops and CBRs to showcase ROI and review adoption progress
- Advocate for customer needs within Cisco’s product teams
- Partner with CSS, Sales, Delivery, Partners, and Business Entities to design and deliver unified solutions
- Act as the primary voice of the customer during high-visibility issues or outages
- Monitor service performance and account health, identifying and removing technical blockers
- Drive continuous improvement in processes and tools 🎯 Requirements
- Bachelor’s degree plus 12 years of related experience, or Master’s degree plus 8 years of related experience, or equivalent relevant work experience
- Associate level (e.g., CCNA) or equivalent relevant certification expected
- Industry trend certifications
- Track record of managing renewal risk and driving expansion, not just retention
- Executive presence — able to influence senior customers internally and externally
- Fluent English Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs