Director, Customer Delivery

Cisco

Leading Cisco’s German Customer Experience Engineering organization across customer projects, service delivery, and AI-first transformation. Driving growth, adoption, accountability, and executive customer relationships across Germany and EMEA.

Posted 9/6/2026full-timeDusseldorf • 🇩🇪 GermanyLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive leadership in Customer Experience Engineering, with a focus on driving AI adoption and optimizing business results. Proven ability to manage large-scale teams and financial responsibilities while building strong executive relationships within the technology sector.

Highest-signal resume keywords

15+ Years Experience In Software IndustryProven General Management Experience5+ Years Experience As A Leader Of LeadersExperience Implementing AI SolutionsStrong Business Skills Connecting Technical Decisions To Business Impact

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Applicant Tracking System Keywords

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Hard Skills

Organizational Financial ManagementProduct P&L ManagementTechnical Knowledge Of Cisco PortfolioAI And Automation Solutions ImplementationLarge-Scale IT Infrastructure Management

Soft Skills

Relationship BuildingCollaborationTransparency And AccountabilityContinuous Innovation

Industry Keywords

Customer Experience EngineeringSoftware AdoptionPrivate And Public SectorsEMEA TheatersSenior IT Leaders

About the role

Key responsibilities & impact

Lead the Customer Experience Engineering organization for the German theater
Accelerate growth and optimize business results for customers
Lead critical customer projects in the private and public sectors
Align closely with CX and Sales leadership to create service delivery capabilities and drive software adoption
Accelerate adoption of an AI-first strategy across team operations
Collaborate with corresponding roles across EMEA theaters
Drive transparency and accountability to foster trust, high performance, and continuous innovation
Build executive customer relationships to increase customer impact and Cisco growth
Develop talent and build senior-level cross-functional relationships

Requirements

What you’ll need

15+ years of experience in the software, services, and technology industry sector
Proven general management experience
5+ years of experience as a Leader of Leaders
Demonstrated experience managing organizational financial responsibilities for services and product P&L at scale
Proven experience implementing AI and automation solutions within a technology environment
Technical knowledge of Cisco’s portfolio, including networking, security, software, and observability
Demonstrated record of operating in a fast-paced, large-scale IT infrastructure company on a national/regional scale
Ability to lead matrix teams of up to 200 people
Strong business skills connecting technical and managerial decisions to business impact
Strong relationships with senior IT leaders within the industry

Benefits

Comp & perks

Opportunities to grow and build
Collaboration with a worldwide network of doers and experts
Work on meaningful solutions with global-scale impact