Senior Manager – Front Office Solutions

Circular Action Alliance

Senior IT manager leading CAA’s customer-facing Salesforce, CRM, portals, and digital platforms. Driving strategy, delivery, operations, and engineering leadership across front-office technology.

Posted 8/22/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $170,000 - $196,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading front-office technology strategy and delivery, with a strong focus on Agile and DevOps methodologies. Proven ability to manage large-scale technology operations and develop high-performing teams while ensuring alignment with business objectives and user experience.

Highest-signal resume keywords

Salesforce Ecosystem ExperienceAgile And DevOps PracticesSolution Architecture ExpertiseLeadership And Team DevelopmentStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Front-Office Technology StrategyDigital Platform DeliveryUI/UX DevelopmentWeb/Mobile Development FrameworksContent Management PlatformsIntegration SolutionsPerformance Metrics MonitoringService Health ManagementPortfolio Roadmap DevelopmentOperational Improvement

Soft Skills

Exceptional Communication SkillsAnalytical And Problem-Solving SkillsCustomer-Focused MindsetCoaching And MentoringTeam Development

Certifications & Qualifications

Bachelor's Degree In Information SystemsBachelor's Degree In EngineeringBachelor's Degree In Management

Industry Keywords

TransportationLogisticsInsurance ClaimsSupply Chain Systems

Tech Stack

Tools & technologies

CloudERP

About the role

Key responsibilities & impact

Define and drive the front-office technology strategy and roadmap, aligning with business priorities and growth objectives
Partner with business leaders, product management teams, and IT teams to prioritize and lead delivery of new capabilities, enhancements, and operational improvements
Own and evolve the portfolio roadmap and service capabilities in alignment with enterprise strategy and business outcomes
Lead planning, design, development, and deployment of scalable front-office solutions
Ensure alignment with enterprise architecture, data, integration, and security standards
Drive execution across distributed internal teams and external partners to deliver high-quality technology solutions
Establish and promote best practices in Agile, DevOps, and modern engineering methodologies
Oversee operations, support, and continuous improvement of front-office platforms for reliability, performance, and user satisfaction
Monitor service health, performance metrics, and adoption to ensure delivery of business value
Develop and sustain strategic relationships with technology vendors and partners
Guide cross-functional teams and stakeholders to align business processes, technology capabilities, and delivery timelines
Lead and develop a team of technical leaders and engineers through coaching, mentorship, and performance leadership
Report to the VP of IT Enterprise Systems & Architecture

Requirements

What you’ll need

Bachelor's degree in Information Systems, Engineering, Management, or related field, or equivalent experience
12+ years of experience in enterprise IT, with significant experience delivering and supporting front-office/customer-facing platforms
Proven leadership experience managing large-scale technology delivery and operations teams
3+ years of strong experience in the Salesforce ecosystem, including Sales, Service, Marketing, and Experience Cloud
Deep hands-on experience delivering and operating digital platforms, including UI/UX, modern web/mobile development frameworks, portal technologies, content management platforms, and knowledge bases
Strong experience with Agile and DevOps delivery practices across the full software development lifecycle
Experience leading distributed and cross-functional teams in a matrixed environment
Strong understanding of solution architecture, integrations, and enterprise technology ecosystems
Experience working closely with business leadership and influencing product management organizations
Exceptional stakeholder management and communication skills
Strong leadership, team development, coaching, and mentoring capabilities
Proven ability to align people, process, and technology to deliver business value at scale
Strong customer-focused mindset with emphasis on user experience and service excellence
Ability to lead through ambiguity, shifting priorities, rapid scaling, and complex organizational environments
Strong analytical and problem-solving skills with attention to detail and execution discipline
Ability to drive alignment and decision-making across senior stakeholders and cross-functional teams
Experience operating in a collaborative, team-oriented, and global environment
Industry experience in transportation/logistics, insurance claims, and/or supply chain systems strongly preferred

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Circular Action Alliance Website LinkedIn All Job Openings 11 - 50 employees Founded 2022 🤝 Non-profit 🌍 Social Impact Non-profit
Social Impact Circular Action Alliance is an organization working to create a circular economy for paper and packaging. It coordinates producer-funded recycling programs, submits program plans under extended producer responsibility laws (for example SB 54 in California), and invests in recycling access and responsible end markets. The organization provides resources for producers (registration, producer resource center, fee-setting consultation, steering committee) and is active in multiple U. S. states including California, Oregon, Washington, Colorado, Maine, Maryland and Minnesota. Senior Manager – Front Office Solutions 🔥 0 minutes ago 🇺🇸 United States – Remote 💵 $170k - $196k / year ⏰ Full Time 🟠 Senior 👔 Manager 👻 Ghost score 0% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Define and drive the front-office technology strategy and roadmap, aligning with business priorities and growth objectives
Partner with business leaders, product management teams, and IT teams to prioritize and lead delivery of new capabilities, enhancements, and operational improvements
Own and evolve the portfolio roadmap and service capabilities in alignment with enterprise strategy and business outcomes
Lead planning, design, development, and deployment of scalable front-office solutions
Ensure alignment with enterprise architecture, data, integration, and security standards
Drive execution across distributed internal teams and external partners to deliver high-quality technology solutions
Establish and promote best practices in Agile, DevOps, and modern engineering methodologies
Oversee operations, support, and continuous improvement of front-office platforms for reliability, performance, and user satisfaction
Monitor service health, performance metrics, and adoption to ensure delivery of business value
Develop and sustain strategic relationships with technology vendors and partners
Guide cross-functional teams and stakeholders to align business processes, technology capabilities, and delivery timelines
Lead and develop a team of technical leaders and engineers through coaching, mentorship, and performance leadership
Report to the VP of IT Enterprise Systems & Architecture 🎯 Requirements
Bachelor's degree in Information Systems, Engineering, Management, or related field, or equivalent experience
12+ years of experience in enterprise IT, with significant experience delivering and supporting front-office/customer-facing platforms
Proven leadership experience managing large-scale technology delivery and operations teams
3+ years of strong experience in the Salesforce ecosystem, including Sales, Service, Marketing, and Experience Cloud
Deep hands-on experience delivering and operating digital platforms, including UI/UX, modern web/mobile development frameworks, portal technologies, content management platforms, and knowledge bases
Strong experience with Agile and DevOps delivery practices across the full software development lifecycle
Experience leading distributed and cross-functional teams in a matrixed environment
Strong understanding of solution architecture, integrations, and enterprise technology ecosystems
Experience working closely with business leadership and influencing product management organizations
Exceptional stakeholder management and communication skills
Strong leadership, team development, coaching, and mentoring capabilities
Proven ability to align people, process, and technology to deliver business value at scale
Strong customer-focused mindset with emphasis on user experience and service excellence
Ability to lead through ambiguity, shifting priorities, rapid scaling, and complex organizational environments
Strong analytical and problem-solving skills with attention to detail and execution discipline
Ability to drive alignment and decision-making across senior stakeholders and cross-functional teams
Experience operating in a collaborative, team-oriented, and global environment
Industry experience in transportation/logistics, insurance claims, and/or supply chain systems strongly preferred Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Onboarding Team Manager 🔥 14 minutes ago NetCov 201 - 500 💼 Consulting 🏥 Healthcare 🔒 Cybersecurity Website LinkedIn All Job Openings Onboarding Team Manager leading client transitions onto NetCov’s managed IT and cybersecurity platform. Managing specialists, integrations, project delivery, escalations, and client success. 🇺🇸 United States – Remote 💵 $99.4k - $160k / year 💰 Private equity on 2022-11 ⏰ Full Time 🟠 Senior 🔴 Lead 👔 Manager Regional Manager 🔥 42 minutes ago Saturna Capital 51 - 200 💸 Finance 👥 B2C 🤝 B2B Website LinkedIn All Job Openings Regional Manager generating mutual-fund sales among the American Muslim Community for Saturna Capital’s Islamic-finance investment business. Managing DFW relationships, client AUM growth, financial planning, and regional travel. 🇺🇸 United States – Remote 💵 $75k - $95k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🗣️🇸🇦 Arabic Required Senior Manager – Front Office Solutions 🔥 55 minutes ago Circular Action Alliance 11 - 50 🍽️ Food & Beverage 🏭 Manufacturing 📦 Logistics Website LinkedIn All Job Openings Senior manager leading CAA's front-office technology strategy, Salesforce ecosystem, and customer-facing platforms. Driving enterprise delivery, operations, and engineering teams across transportation and logistics solutions. 🇺🇸 United States – Remote 💵 $170k - $196k / year ⏰ Full Time 🟠 Senior 👔 Manager Manager, Workforce Management 🔥 5 hours ago Alliant Insurance Services 10,000+ employees 🛡️ Insurance 🤝 B2B 💼 Consulting Website LinkedIn All Job Openings Workforce Management Manager optimizing call center staffing, forecasting, and service levels. Leading analysts, managing WFM platforms, and driving audit-ready operational performance. 🇺🇸 United States – Remote 💰 $690M Debt Financing - Alliant Insurance Services on 2019-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Senior Manager, Commercial Enablement 🔥 7 hours ago WCG 1001 - 5000 🏥 Healthcare 💊 Pharmaceuticals ☁️ SaaS Website LinkedIn All Job Openings Senior Manager driving sales enablement for WCG’s clinical trial solutions. Building GTM readiness, seller training, playbooks, and performance programs. 🇺🇸 United States – Remote 💵 $82.1k - $127.5k / year 💰 Private Equity Round - WCG on 2019-11 ⏰ Full Time 🟠 Senior 👔 Manager View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs