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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and management capabilities in overseeing store operations, ensuring customer service excellence, and driving sales performance. Proficient in training, recruitment, and compliance with corporate policies and government legislation.
Highest-signal resume keywords
Retail Management ExperienceCustomer Service OrientationLeadership AbilitiesP&L ResponsibilityMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Store Operations ManagementInventory ControlSales MonitoringLoss PreventionTraining and Development
Soft Skills
Superior Communication SkillsEmotional IntelligenceResourcefulnessPeople Skills
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPoint
Certifications & Qualifications
Valid Driver’s License
Industry Keywords
RetailFood ServicesCustomer EngagementPromotional ActivityHealth and Safety Compliance
About the role
Key responsibilities & impact- The successful candidate will be responsible for overseeing the efficient and profitable operation of approximately 10-15 stores.
- Act as a liaison between stores and Support Office working in partnership with Market Managers, Corporate Store Managers, and Business Partners.
- Support a group of store operators on all aspects of store operations including controls, promotional activity, community involvements, store inspections and overall performance.
- Prioritize customer service, engagement and resolve escalated customer concerns.
- Conduct market meetings, deliver training initiatives and inform store operators of directives.
- Supervise store operations, housekeeping, stock levels, and enforce corporate policies and procedures.
- Monitor sales, competitive pricing, sales incentives and promotional programs.
- Execute all security, mystery shop, as well as health and safety programs.
- Comply with all company standards and adhere to government legislation.
- Actively participate in recruitment, selection and development of store operators and corporate managers.
- Minimize loss prevention by enforcing inventory control, levels, turns and theft investigation.
- Responsible for P&L, top line sales achievement and contract execution.
- Communicate all required information and reports through proper channels.
- Contact and control outside services, as required. Follow merchandising programs, store sets, and participate in store renovations. Any special projects, as directed.
Requirements
What you’ll need- Bachelor’s Degree in business, marketing or related field preferred or equivalent combination of post-secondary education and experience.
- Requires a minimum of 3-5 years of management experience with prior success in a retail and/or food services environment.
- Must have demonstrated leadership abilities, superior communication skills and resourcefulness.
- Customer Service oriented, emotionally intelligent with excellent people skills.
- Must be proficient in Microsoft Word, Excel and PowerPoint.
- A current valid driver’s license with a clean abstract is required to operate company vehicle.
Benefits
Comp & perks- Company vehicle
- Medical, Vision, Dental, & Life Insurance/long term disability
- Stock purchase program
- Pension plan
- Performance and incentive bonuses
- Daytime hours and weekly schedule
- Training and professional development
- Employee discount
- Years of service recognition program
- Corporate discount program
