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About the role
Key responsibilities & impact- The successful candidate will be responsible for overseeing the efficient and profitable operation of approximately 10-15 stores.
- Act as a liaison between stores and Support Office working in partnership with Market Managers, Corporate Store Managers, and Business Partners.
- Support a group of store operators on all aspects of store operations including controls, promotional activity, community involvements, store inspections and overall performance.
- Prioritize customer service, engagement and resolve escalated customer concerns.
- Conduct market meetings, deliver training initiatives and inform store operators of directives.
- Supervise store operations, housekeeping, stock levels, and enforce corporate policies and procedures.
- Monitor sales, competitive pricing, sales incentives and promotional programs.
- Execute all security, mystery shop, as well as health and safety programs.
- Comply with all company standards and adhere to government legislation.
- Actively participate in recruitment, selection and development of store operators and corporate managers.
- Minimize loss prevention by enforcing inventory control, levels, turns and theft investigation.
- Responsible for P&L, top line sales achievement and contract execution.
- Communicate all required information and reports through proper channels.
- Contact and control outside services, as required. Follow merchandising programs, store sets, and participate in store renovations. Any special projects, as directed.
Requirements
What you’ll need- Bachelor’s Degree in business, marketing or related field preferred or equivalent combination of post-secondary education and experience.
- Requires a minimum of 3-5 years of management experience with prior success in a retail and/or food services environment.
- Must have demonstrated leadership abilities, superior communication skills and resourcefulness.
- Customer Service oriented, emotionally intelligent with excellent people skills.
- Must be proficient in Microsoft Word, Excel and PowerPoint.
- A current valid driver’s license with a clean abstract is required to operate company vehicle.
Benefits
Comp & perks- Company vehicle
- Medical, Vision, Dental, & Life Insurance/long term disability
- Stock purchase program
- Pension plan
- Performance and incentive bonuses
- Daytime hours and weekly schedule
- Training and professional development
- Employee discount
- Years of service recognition program
- Corporate discount program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Store Operations ManagementInventory ControlSales MonitoringLoss PreventionTraining and Development
Soft Skills
Superior Communication SkillsEmotional IntelligenceResourcefulnessPeople Skills
Certifications
Valid Driver’s License
