Technical Program Manager

• Thoughtfully serve as the voice of the end user while driving the technical development and release of new personalization experiences.
• Liaison for all development teams and contracts to remove roadblocks and ensure program progress.
• Work closely with the Director of Customer Experience Technology and Solution Architects to manage the software development lifecycle from requirement intake to deployment.
• Work cross-functionally with loyalty, personalization, business, product, and marketing stakeholders to write detailed front-end and back-end feature requirements, serving as the on-site experience SME during backlog refinement with design, architecture, and development teams.
• Collaborate closely with product owners and managers to maintain the personalization experience roadmap and prioritize incoming scope requests while communicating timelines and guiding expectations across stakeholder teams.
• Coordinate with product managers and architects across Customer Experience, Digital Products, Payments, and Retail Systems teams to align backlogs, document key design decisions, and direct UAT testing activities ahead of feature releases.
• Lead SAFe agile ceremonies with a global team of in-house and vendor partners.
• Ensure all testing environments and ready and stable, provide technical input for go/no-go criteria, and manage production code releases.
• Collaborate closely with the data & analytics teams to define, measure, and report on the key performance indicators of feature performance, customer experience impact, and business value.

Technical Program Manager, Personalization

Principal Engineering Program Manager

Senior Technical Program Manager

Senior Technical Program Manager

Engineering Program Manager

Technical Programme Manager