Technical Program Manager, Personalization
Circle K
Cloud
Technical Program Manager, Personalization
Circle K
full-time
Posted on:
Location Type: Office
Location: Arizona, North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Thoughtfully serve as the voice of the end user while driving the technical development and release of new personalization experiences.
- Liaison for all development teams and contracts to remove roadblocks and ensure program progress.
- Work closely with the Director of Customer Experience Technology and Solution Architects to manage the software development lifecycle from requirement intake to deployment.
- Work cross-functionally with loyalty, personalization, business, product, and marketing stakeholders to write detailed front-end and back-end feature requirements, serving as the on-site experience SME during backlog refinement with design, architecture, and development teams.
- Collaborate closely with product owners and managers to maintain the personalization experience roadmap and prioritize incoming scope requests while communicating timelines and guiding expectations across stakeholder teams.
- Coordinate with product managers and architects across Customer Experience, Digital Products, Payments, and Retail Systems teams to align backlogs, document key design decisions, and direct UAT testing activities ahead of feature releases.
- Lead SAFe agile ceremonies with a global team of in-house and vendor partners.
- Ensure all testing environments and ready and stable, provide technical input for go/no-go criteria, and manage production code releases.
- Collaborate closely with the data & analytics teams to define, measure, and report on the key performance indicators of feature performance, customer experience impact, and business value.
Requirements
- 4+ years of program or product management experience building consumer-facing products
- Experience with implementing a customer data platform, journey orchestration platforms, or other personalization software
- At least 1 year experience working with or integrating Adobe Real-time CDP and/or Adobe Journey Orchestrator
- Deep understanding of marketing technologies, including integration architecture.
- Professional background or bachelor’s degree in computer science, computer engineering, marketing, or a closely related field or equivalent experience.
- Demonstrated experience leveraging qualitative and quantitative insights to plan and prioritize feature ideas.
- Demonstrated ability to communicate complex technical information in a condensed manner to a wide range of audiences, verbally and in writing.
- Ability to work effectively with remote teams, comfortable managing communications across multiple channels (email, Slack, Teams, etc.) and geographies to get people aligned and get things done.
- Excellent written and oral communication skills in English.
- Advanced knowledge of agile development methodologies.
- Strong technical testing and release management experience.
- Experience working with agile planning tools (e.g. JIRA, Confluence, Miro).
- Experience leading development teams in a scaled scrum/agile environment.
- Experience with cloud architecture and programming languages.
Benefits
- Competitive Salary plus annual bonus payment.
- Complete benefits packages (medical, dental, 401k, employee stock plan, etc.).
- People Perks which allows for great discounts on food and fuel.
- Tuition reimbursement of $5,000 per year.
- Learning opportunities to develop new skills and to evolve professionally in a fast-growing company.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementproduct managementcustomer data platformjourney orchestrationAdobe Real-time CDPAdobe Journey Orchestratoragile development methodologiestechnical testingrelease managementcloud architecture
Soft skills
communicationcollaborationstakeholder managementproblem-solvingleadershipremote team managementprioritizationanalytical thinkingcustomer experience focusadaptability
