Technical Program Manager, Personalization
Circle K
full-time
Posted on:
Location Type: Office
Location: Charlotte • Arizona, North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Thoughtfully guide products from concept to launch by connecting the technical and business worlds
- Own the personalization initiatives across North American and European business, breaking down complex problems into experiential building blocks
- Serve as the voice of the end user while driving technical development and release of new personalization experiences
- Act as liaison for all development teams and contracts to remove roadblocks and ensure program progress
- Manage the software development lifecycle from requirement intake to deployment with Director of Customer Experience Technology and Solution Architects
- Work cross-functionally with loyalty, personalization, business, product, and marketing stakeholders to write detailed front-end and back-end feature requirements and serve as on-site experience SME during backlog refinement
- Collaborate with product owners and managers to maintain the personalization experience roadmap and prioritize incoming scope requests while communicating timelines
- Coordinate with product managers and architects across Customer Experience, Digital Products, Payments, and Retail Systems to align backlogs, document key design decisions, and direct UAT testing activities
- Lead SAFe agile ceremonies with a global team of in-house and vendor partners
- Ensure testing environments are ready and stable, provide technical input for go/no-go criteria, and manage production code releases
- Collaborate with data & analytics teams to define, measure, and report on KPIs of feature performance, customer experience impact, and business value
Requirements
- 4+ years of program or product management experience building consumer-facing products
- Experience with implementing a customer data platform, journey orchestration platforms, or other personalization software
- At least 1 year experience working with or integrating Adobe Real-time CDP and/or Adobe Journey Orchestrator
- Deep understanding of marketing technologies, including integration architecture
- Professional background or bachelor’s degree in computer science, computer engineering, marketing, or a closely related field or equivalent experience
- Demonstrated experience leveraging qualitative and quantitative insights to plan and prioritize feature ideas
- Demonstrated ability to communicate complex technical information in a condensed manner to a wide range of audiences, verbally and in writing
- Ability to work effectively with remote teams; comfortable managing communications across multiple channels (email, Slack, Teams, etc.) and geographies
- Excellent written and oral communication skills in English
- Advanced knowledge of agile development methodologies
- Strong technical testing and release management experience
- Experience working with agile planning tools (e.g. JIRA, Confluence, Miro)
- Experience leading development teams in a scaled scrum/agile environment
- Experience with cloud architecture and programming languages
Benefits
- Competitive Salary plus annual bonus payment.
- Complete benefits packages (medical, dental, 401k, employee stock plan, etc.).
- People Perks which allows for great discounts on food and fuel.
- Tuition reimbursement of $5,000 per year.
- Learning opportunities to develop new skills and to evolve professionally.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementproduct managementcustomer data platformjourney orchestrationAdobe Real-time CDPAdobe Journey Orchestratorintegration architectureagile development methodologiestechnical testingrelease management
Soft skills
communicationcollaborationproblem-solvingleadershipprioritizationremote team managementstakeholder engagementanalytical thinkinguser advocacycondensed information delivery