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About the role
Key responsibilities & impact- Directly supervises the activities of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service Representative(s).
- Recruits, hires and trains positive, enthusiastic employees, ensuring excellent customer service.
- Develops, manages and assigns tasks appropriately to ensure the store is clean, adequately stocked, organized and well-kept based on Company standards.
- Maintains a professional and supportive image among subordinates and supervisor.
- Schedules employees within Company guidelines and to the needs of the business to maximize customer service and maintain store image.
- Implements non-discriminatory related management skills while hiring, training, counseling, mentoring, motivating and separating employees.
- Develops positive and professional relationships with all suppliers.
- Promotes excellent service and resolves customer complaints in a timely, professional manner.
- Provides regular and predictable onsite attendance.
- Promotes and ensures a safe, positive public image within the neighboring community.
- Prepares ongoing and timely performance appraisals in Workday for all employees, providing proper performance-based feedback, this including 30- and 60-Days check-ins, 90-Days, 12 Months, and ongoing Anniversary check-ins.
- Trains all employees ensuring that customer service, store image and marketing execution meet Company standards.
- Trains all employees on safety procedures and promotes safety awareness.
- Mentors and trains all employees on cash awareness and expectations to help reduce risk to the company/BU.
- Ensures employees complete all required training in a timely manner.
- Develops ways and means to ensure that all employees receive proper communication in a timely manner.
- Establishes periodic ongoing communication meetings with all store employees and the District Manager.
- Evaluates and develops specific action plans to address the needs of the store in order to reach the desired objectives.
- Organizes and maintains all store files and manuals.
- Manages and supervises store employees to ensure that all required and requested reports are completed accurately and timely.
- Manages and supervises store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly.
- Ensures that all required employment related posters and signs are in a place that is easily accessible to all employees.
- Analyzes daily sales and expense information and takes appropriate action to maximize sales and net profits.
- Budgets and forecasts P&L lines, as well as understands and manages merchandise margins.
- Safeguards and accounts for all money received and disbursed.
- Performs all other financial analysis necessary to maximize sales and net profits.
- Notifies District Manager of any sales, cash, inventory or operating discrepancy.
Requirements
What you’ll need- High school diploma or equivalent plus 1 to 2 years of retail work experience or an equivalent combination of education, training and work experience preferred.
- Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR) and Store Assistant (SA) job descriptions.
- Ability to supervise and manage the functions listed in the CSR, LSR and SA job descriptions.
- Ability to use computer, or acquire those skills necessary to use a computer at the store, which includes completion and analysis of reports, inventory control, cash control, employment related forms, etc.
- A valid driver’s license and dependable transportation.
- Ability to have open availability.
- Ability to communicate (orally and in writing) in English.
- Ability to perform essential duties and physical functions described above.
- Ability to work in the conditions described below.
- Ability to operate a motor vehicle.
- Ability to sit for long periods of time.
- Certificates & Licenses: Food Server certificate (e.g. ServSafe) and Food Safety Management certification may be required.
Benefits
Comp & perks- Flexible Availability
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
performance appraisalinventory controlcash controlfinancial analysisbudgetingforecastingsales analysismerchandise managementtask managementemployee training
Soft Skills
supervisioncommunicationcustomer servicementoringproblem-solvingteam managementrelationship buildingorganizational skillsmotivational skillssafety awareness
Certifications
high school diplomaFood Server certificateFood Safety Management certificationvalid driver’s license