Support Engineer

• Provide remote and onsite technical software support for Circle’s growing portfolio of imaging products to our large customer base throughout the Asia Pacific region.
• Maintain an excellent knowledge of Circle’s product suite and the field of cardiovascular imaging.
• Remote technical support to solve customer questions, including analyzing, categorizing and prioritizing customer issues, understanding customer infrastructure, and providing recommendations for dealing with performance, system capacity and business continuity
• Seek to ensure escalated pre-and-post sales situations are handled promptly and consistently.
• To assist in the development and maintenance of various support tools and Documentation of all customer feedback / issues and communicating those issues through our ticketing system
• Assist in remote installation and configuration support for Circle products for customer sites.
• Assist in the development, enhancement, documenting, communicating and promotion of the adherence to any department
• Assess company needs and support initiatives that improve the company’s ability to deliver exemplary customer support
• Promote a team environment that strives to provide exemplary service to the End Users and Distributor/OEM partners within the confines of department
• Be a role model for the company
• The candidate will be expected to participate in an on-call rotation for customer support
• Limited travel may be required to provide on-site customer visits, conferences, trade shows, conducting and receipt of training; travel is expected to be no more than 10% of work

Technical Support Specialist

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