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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client support for data analytics and reporting, with a strong focus on troubleshooting technical issues and enhancing user experience. Proficient in managing communication between users and development teams while driving continuous improvement in support processes and tools.
Highest-signal resume keywords
Client Support ExperienceAnalytical Problem-SolvingCommunication AbilitiesFamiliarity With Circana ToolsExperience With AI Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting Technical IssuesData AnalyticsRoot Cause AnalysisModel/Report BuildingUser EducationQuality AssurancePrompt EngineeringSystem Behaviour Analysis
Soft Skills
Organizational SkillsCollaborationSimplifying Technical Concepts
Tools & Technologies
JiraConfluenceLiquid AIUnify+
Industry Keywords
AI ToolsNatural Language ProcessingMachine LearningClient DeploymentsSupport Processes
About the role
Key responsibilities & impact- Support the ongoing success of Emiri client deployments
- Bridge product support, user experience, and development by investigating issues, coordinating resolutions, coaching commercial teams, and managing communication between users, client service teams, and product development
- Apply a voice of customer lens to user feedback and issues to surface enhancement opportunities and influence the product roadmap
- Own issue root cause identification and resolution to triage root causes between feature enhancements, system bugs, and user education
- Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos
- Support setup, configuration, and QA of client models
- Drive continuous improvement of support processes, tools and user education materials
- Clearly communicate guidance and resolutions to users or internal teams
- Test new enhancements or fixes prior to release to ensure quality and expected behaviour
- Prepare concise write-ups of confirmed bugs or feature requests for the development team
Requirements
What you’ll need- Familiarity with Circana tools, including Unify+, model/report building, and ideally Emiri
- Background in product or client support, operations, or troubleshooting technical issues, ideally with a focus on data-driven AI tools
- Analytical and problem-solving skills, with the ability to investigate user reports, logs, and system behaviour to identify root causes
- Strong organizational skills to support multiple client deployments and maintain flawless on-time delivery and service levels
- Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams
- Tech-curious mindset, comfortable learning prompt engineering and system behaviour, with a process-driven approach to managing issues, QA, and feedback loops
- Familiarity with AI systems, natural language processing tools, or machine learning products
- Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems
- 7+ years of experience in client support for data analytics and reporting
Benefits
Comp & perks- Continuous learning and growth
- Celebrating victories both big and small
- Global commitment to diversity, equity, and inclusion
- Flexible and accommodating environment