EU Client Coordinator

Circana

Client Coordinator in Circana's EU Operations team managing cross country interactions and ensuring client satisfaction. Providing first-class service and overseeing operational issues.

Posted 7/3/2026full-timeCape Town • 🇿🇦 South AfricaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Be the single point of contact for clients (and our Regional Client Growth Delivery team)
Investigate feasibility and project manage multi country initiatives to agreed timings and requirements
Complete contracted / non contracted service reviews, measuring client feedback and implementing service development plans if service falls below service level / score card metrics
Ensure adherence to any SLA, scorecard and action plan processes
Engage and build relationships with clients through questioning, challenging and working with Regional Client Growth Delivery (RCGD) to identify opportunities and make recommendations
Take ownership and accountability for the coordination of all client regional reporting requests
Drive continuous improvement and deliver best in class service reporting ensuring optimal client satisfaction
Work collaboratively with RCGD and pro-actively advise on new client solutions / service upgrades
Recommend Best Practice and ways to generate efficiencies and improvements
Manage future changes report, HQ user licenses approval set up process with client, down time notifications
Maintain a strong rapport with the RCGD account team

Requirements

What you’ll need

Associate’s degree (BCom/BSc)
2+ years FMCG or Data Management experience
Strong team player with the ability to promote, influence and foster strong working relationships across a team and across departments
Confidence to influence and engage with people at all levels within NewCo, external agencies and client
Global thinking and approach, with a can do / problem solving attitude that means you can diagnose and dissect a problem in order to propose the right solution
Proven ability to manage multiple tasks and resource to deliver accurate results to challenging deadlines
Excellent communications skills, both written and verbal. Business English is essential; other European languages are a significant advantage
Strong customer service and project management skills
Ability to work effectively under pressure and prioritise workload
Excellent attention to detail and being able to translate the complex internal world of NewCo in to a succinct, client friendly summary of information
Detailed knowledge of Operations processes and levers to be able to pull to find short term, long terms solutions
Management experience is an advantage and/or Operations or Client Service knowledge
Proven track record of internal/external client service success is important

Benefits

Comp & perks

Flexible working arrangements
Opportunities for continuous learning and growth
Commitment to diversity, equity, and inclusion

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data ManagementService Level Agreement (SLA) AdherenceService Development PlansClient Reporting CoordinationProblem Solving

Soft Skills

Strong Team PlayerInfluencing SkillsAbility to Work Under PressureAttention to DetailRelationship Building

Certifications

Associate’s Degree (BCom/BSc)