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About the role
Key responsibilities & impact- Manage IRIS ticket workflows : ensuring timely resolution, appropriate follow‑up, and clear communication with cross‑functional teams.
- Execute User ID change management : including access setup, modifications, and deactivation to maintain accurate permissions and security compliance.
- Lead onboarding of clients using the Unify Checkout platform : ensuring all setup steps, configuration inputs, and validation processes are completed accurately.
- Utilize the Circana Scoping Tool : to support client setup needs, data mapping, and requirement documentation.
- Perform daily model validation QC : identifying anomalies, confirming accuracy of data outputs, and escalating discrepancies to technical partners as needed.
- Collaborate with internal partners: across Operations, Product, Engineering, and Client Service to resolve issues, clarify requirements, and align on process improvements.
- Contribute to continuous improvement : identifying inefficiencies and recommending enhancements to processes, documentation, and tools.
- Support stakeholders and the Sam’s Club account team : providing updates, insights, and operational status to ensure transparency and readiness.
Requirements
What you’ll need- 1–3 years of experience in Operations, Client Service, Technical Support, or related analytical/operational roles.
- Proficiency with operational workflow tools (e.g., ticketing systems, access management platforms).
- Strong analytical skills with experience in quality control, validation processes, or data accuracy checks.
- Ability to operate in detail oriented environments with strong problem solving and follow through.
- Excellent communication skills and comfort working with cross functional teams.
- Fluent English communication skills, both written and spoken, are essential.
- Experience with Circana platforms such as IRIS, Unify Checkout, Unify+ or the Circana Scoping Tool.
- Familiarity with retail or CPG workflows, especially supporting Sam’s Club or similar retail partners.
- Bachelor’s degree in Business, Analytics, Information Systems, or a related field (or equivalent experience).
- Adaptability to a fast‑moving environment and comfort learning new tools and systems quickly.
- Experience supporting client onboarding or technical enablement processes.
- Experience with AI or automation development
Benefits
Comp & perks- flexible and accommodating to our work and personal lives.
- Certified™ by Great Place To Work®
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data mappingquality controlvalidation processesdata accuracy checksticketing systemsaccess managementclient onboardingtechnical enablementAI developmentautomation development
Soft Skills
analytical skillsproblem solvingcommunication skillsdetail orientedadaptabilitycollaborationprocess improvementfollow throughcross-functional teamworkinsight sharing