Retail Client Service Operations Specialist

Circana

Operations Specialist managing operational workflows for Sam's Club at Circana. Ensuring data access and client onboarding processes are executed accurately and efficiently.

Posted 5/27/2026full-timeRemote • 🇬🇷 GreeceJuniorWebsite

ATS Keywords

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Hard Skills

data mappingquality controlvalidation processesdata accuracy checksticketing systemsaccess managementclient onboardingtechnical enablementAI developmentautomation development

Soft Skills

analytical skillsproblem solvingcommunication skillsdetail orientedadaptabilitycollaborationprocess improvementfollow throughcross-functional teamworkinsight sharing

Tools & Technologies

IRISUnify CheckoutUnify+Circana Scoping Tooloperational workflow toolsticketing systemsaccess management platformsdata validation toolsclient service platformsanalytics software

Industry Keywords

OperationsClient ServiceTechnical Supportretail workflowsCPG workflowsSam’s Clubprocess documentationcross-functional teamssecurity compliancecontinuous improvement

About the role

Key responsibilities & impact

Manage IRIS ticket workflows : ensuring timely resolution, appropriate follow‑up, and clear communication with cross‑functional teams.
Execute User ID change management : including access setup, modifications, and deactivation to maintain accurate permissions and security compliance.
Lead onboarding of clients using the Unify Checkout platform : ensuring all setup steps, configuration inputs, and validation processes are completed accurately.
Utilize the Circana Scoping Tool : to support client setup needs, data mapping, and requirement documentation.
Perform daily model validation QC : identifying anomalies, confirming accuracy of data outputs, and escalating discrepancies to technical partners as needed.
Collaborate with internal partners: across Operations, Product, Engineering, and Client Service to resolve issues, clarify requirements, and align on process improvements.
Contribute to continuous improvement : identifying inefficiencies and recommending enhancements to processes, documentation, and tools.
Support stakeholders and the Sam’s Club account team : providing updates, insights, and operational status to ensure transparency and readiness.

Requirements

What you’ll need

1–3 years of experience in Operations, Client Service, Technical Support, or related analytical/operational roles.
Proficiency with operational workflow tools (e.g., ticketing systems, access management platforms).
Strong analytical skills with experience in quality control, validation processes, or data accuracy checks.
Ability to operate in detail oriented environments with strong problem solving and follow through.
Excellent communication skills and comfort working with cross functional teams.
Fluent English communication skills, both written and spoken, are essential.
Experience with Circana platforms such as IRIS, Unify Checkout, Unify+ or the Circana Scoping Tool.
Familiarity with retail or CPG workflows, especially supporting Sam’s Club or similar retail partners.
Bachelor’s degree in Business, Analytics, Information Systems, or a related field (or equivalent experience).
Adaptability to a fast‑moving environment and comfort learning new tools and systems quickly.
Experience supporting client onboarding or technical enablement processes.
Experience with AI or automation development

Benefits

Comp & perks

flexible and accommodating to our work and personal lives.
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