Senior Manager, Client Service

Circana

Senior Manager overseeing client service and analytics for Circana's technology and data solutions. Collaborating with clients, managing deliverables, and ensuring service quality in a remote setting.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $60,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary client contact for service-related requests and issues
Manage end-to-end content delivery with a focus on quality and client satisfaction
Coordinate and execute ongoing and ad hoc analytics requests
Partner closely with clients to deliver reports and presentations that support both strategic and tactical needs
Use data and analytics to support client teams across sales, category management, and brand and trade marketing
Support revenue growth through high-quality service delivery and data accuracy
Identify opportunities to expand Circana services within client accounts
Build and maintain strong, collaborative relationships with internal teams and external stakeholders
Work effectively with virtual and diverse teams, including the Global Operations Center (GOC)
Communicate clearly and synthesize information across both written and verbal formats
Apply strong project management and process discipline to manage priorities and deliverables
Demonstrate sound judgment and resilience when navigating business challenges
Engage clients in a consultative, service-focused manner to solve problems and manage deliverables
Continuously look for ways to improve processes and introduce more efficient ways of working
Define and track key metrics to monitor quality and performance
Learn and use required tools and systems, including MS Excel
Escalate issues appropriately to the right stakeholders
Maintain administrative accuracy by tracking time and expenses, following corporate policies, and meeting internal deadlines

Requirements

What you’ll need

CPG experience is a plus
Ability to translate data and analysis into clear, relevant insights
Strong multitasking skills with the ability to manage multiple priorities
Experience working with data and analytics
Strong written and verbal communication skills
Proven problem-solving ability
Strong project management and process skills
Ability to engage clients in a consultative, solutions-oriented manner
Bachelor’s degree preferred

Benefits

Comp & perks

paid time off
medical/dental/vision insurance
401(k) to eligible employees

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisanalyticsproject managementprocess managementreportingmetrics trackingdata accuracycontent deliveryconsultative engagementmultitasking

Soft Skills

client communicationcollaborative relationshipsproblem-solvingresilienceclear communicationsynthesizing informationservice-focused approachprocess improvementjudgmentprioritization