Client Success Specialist – AI

Circana

Client Success Specialist at Circana supporting AI client deployments by investigating issues and managing communication. Collaborating with commercial teams while ensuring a successful user experience.

Posted 5/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Support the ongoing success of Emiri client deployments
Investigate issues, coordinate resolutions, coach commercial teams, and manage communication between users, client service teams, and product development
Apply a voice of customer lens to user feedback and issues to surface enhancement opportunities and influence the product roadmap
Own issue root cause identification and resolution to triage root causes between feature enhancements, system bugs, and user education
Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos
Support setup, configuration, and QA of client models
Drive continuous improvement of support processes, tools and user education materials
Clearly communicate guidance and resolutions to users or internal teams
Test new enhancements or fixes prior to release to ensure quality and expected behavior
Prepare concise write-ups of confirmed bugs or feature requests for the development team

Requirements

What you’ll need

Familiarity with Circana tools, including Unify+, model/report building, and ideally Emiri
Background in product or client support, operations, or troubleshooting technical issues, ideally with a focus on data-driven AI tools
Analytical and problem-solving skills, with the ability to investigate user reports, logs, and system behavior to identify root causes
Strong organizational skills to support multiple client deployments and maintain flawless on-time delivery and service levels
Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams
Tech-curious mindset, comfortable learning prompt engineering and system behavior, with a process-driven approach to managing issues, QA, and feedback loops
Familiarity with AI systems, natural language processing tools, or machine learning products
Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems
5+ years of experience in client support for data analytics and reporting

Benefits

Comp & perks

paid time off
medical/dental/vision insurance
401(k) to eligible employees

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analyticsreport buildingtroubleshootingQAprompt engineeringnatural language processingmachine learning

Soft Skills

analytical skillsproblem-solvingorganizational skillscommunication abilitiescollaboration