Vice President, Client Service Tech

Circana

Vice President of Client Service Tech leading client relationships and strategic initiatives at Circana. Delivering technology and analytics solutions for grocery retailers and manufacturers.

Posted 5/2/2026full-timeRemote • 🇺🇸 United StatesLead💰 $150,000 - $197,000 per yearWebsite

About the role

Key responsibilities & impact

Provide senior-level leadership for complex client relationships, translating client needs and business opportunities into effective solutions.
Build and sustain long-term client partnerships through deep strategic insight and strong executional leadership.
Collaborate cross-functionally to ensure seamless delivery and alignment with client goals.
Lead global teams to deliver solutions accurately and on time, while driving ongoing improvements in data quality.
Own operational performance metrics and support Complete Excellence initiatives through disciplined use of Daily Management System (DMS) routines.
Lead continuous improvement and structured problem-solving efforts to improve quality, efficiency, and delivery outcomes for the portfolio of grocery clients and for Global Operations.
Identify opportunities to enhance client satisfaction through improved database reporting, executive-level analysis, and technology-driven efficiencies.
Capture and translate project requirements into clear specifications to enable successful execution.
Drive efficiencies across teams to improve delivery excellence, productivity, cost effectiveness, and elimination of waste through partnerships on core tech projects and driving micro-automations.
Act as a liaison with global teams and third-party partners to ensure consistent, high-quality client delivery.

Requirements

What you’ll need

BA/BS Degree
Strong leadership skills; must be able to effectively lead teams, be approachable, and inspire trust
Outstanding verbal and written communication skills and professional etiquette
Ability to work in a fast-paced environment, be flexible and welcoming to change
Prompt decision maker and creative thinker, with excellent problem-solving skills
Demonstrate strong work ethic with calmness and composure in times of uncertainty
Keen operational skills; ability to recognize the opportunity for process improvement/standardization
Demonstrated expertise managing and enforcing processes, improvement initiatives, and compliance
Proven technical abilities, experience using Excel, and data management tools; Unify experience preferred
Ability to work across cultures and time zones with a strategic mindset
Demonstrated understanding of AI fundamentals, experience with Co-Pilot and automation tools preferred
Travel as business need dictates (<10%); amount depending upon location of candidate
Flexibility of work schedule to cover night and weekend work when needed.

Benefits

Comp & perks

paid time off
medical/dental/vision insurance
401(k)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data managementprocess improvementproblem-solvingoperational performance metricsdatabase reportingproject requirements specificationmicro-automationAI fundamentalsExcelUnify

Soft Skills

leadershipcommunicationflexibilitydecision makingcreative thinkingwork ethiccalmness under pressurestrategic mindsetapproachabilitytrust building

Certifications

BA/BS Degree