Field Technical Support Manager

Circana

Field Technical Support Manager at Circana managing Zebra handheld devices and improving user experiences across field operations. Ensuring device uptime and technical support for mobile devices.

Posted 4/30/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Android

About the role

Key responsibilities & impact

manage the deployment, set up and ongoing operation of the Zebra MC2700 hand held devices
ensure device uptime, resolves hardware and software issues, manages mobile device lifecycle activities
partner closely with field teams to improve user experience and operational performance
prepare devices for deployment, including imaging, provisioning, staging, and configuration
manage device upgrades, OS patches, firmware updates, and mobile app installations
track device inventory, replacements, returns, and warranty claims
issue equipment, set up and train new starters and real time troubleshooting
collect user feedback and partner with US development team to drive product and process improvements
resolve issues related to Wi‑Fi, cellular connectivity, VPN, and authentication
collaborate with IT infrastructure teams to ensure stable device network performance in the field
maintain detailed records of incidents, fixes, asset movements, and configuration changes
produce reports on device collection performance, failure trends, and field technical insights

Requirements

What you’ll need

Hands on experience of instore field collections
Experience supporting handheld or ruggedised mobile devices (Android)
Experience in troubleshooting & training people remotely
Strong troubleshooting skills for hardware, mobile OS, and field applications
Ability to work independently in field environments and manage multiple priorities
Excellent communication and interpersonal skills
Travel and flexibility on hours

Benefits

Comp & perks

flexible and accommodating to our work and personal lives
inclusivity and belonging
continuous learning and growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mobile device managementtroubleshootingimagingprovisioningstagingconfigurationOS patchesfirmware updatesmobile app installationsinventory management

Soft Skills

communicationinterpersonal skillsindependent workproblem-solvingtrainingcollaborationuser experience improvementflexibilitytime managementfeedback collection