Director, Client Service – Technical Customer Support

Circana

Director of Client Service for Circana leading the Retail Client Service Team. Overseeing operations and service excellence focused on Costco accounts.

Posted 4/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Demonstrate technical leadership by managing end-to-end process of content delivery
Effectively synthesizes content written and verbally
Proactively manages communication and expectations with team members, clients and cross functional teams
Provide ongoing support and expertise for CIRCANA solutions, data questions, story building, and troubleshooting
Provide coaching and feedback to team members to aid in development
Work closely with functional teams (e.g. Product Management, Support, Sales) to ensure customer needs are being prioritized and addressed appropriately
Collaborates with virtual and diverse teams (i.e. offshore and onshore)
Exhibits humility and curiosity with team members to drive engagement
Provides escalation support for internal client teams and delivers executive communications
Drives transformation for clients, focusing on change management aspect to ensure smooth transitions
Accountable for ensuring all change events and client deliverables are on time and accurate
Establish and maintain scorecard metrics (key performance and key behavioral indicators); measures progress against quality initiatives
Strives to break down barriers internally to drive increased performance and efficiency

Requirements

What you’ll need

BA/BS Degree or 3-5 or more years of relevant experience
Strong leadership skills; must be able to effectively lead internal teams (both local and remote), be approachable, and inspire trust
Outstanding verbal and written communication skills and professional etiquette
Ability to work in a fast-paced environment, be flexible and welcoming to change
Prompt decision-maker and creative thinker, with excellent problem-solving skills, with a positive attitude
Demonstrate strong work ethic with calmness and composure in times of uncertainty
Keen operational skills; ability to recognize the opportunity for process improvement/standardization
Demonstrated expertise managing and enforcing processes, improvement initiatives, and compliance
Proven technical abilities; experience using Excel, data management tools
Demonstrated expertise in translating data and analysis into relevant implications
Experience working in a consultative manner with clients
Skilled at developing relationships with clients and cross-functional teams to become a trusted and value-added business partner
Successful experience delivering data and technical training for enablement of clients.

Benefits

Comp & perks

Paid time off
Medical/dental/vision insurance
401(k) to eligible employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data managementprocess improvementchange managementcontent deliverystory buildingtroubleshootingscorecard metricskey performance indicatorsdata analysistechnical training

Soft Skills

leadershipcommunicationproblem-solvingflexibilitycreativityrelationship buildingtrustworthinessoperational skillscalmnesscomposure