Client Service Manager

Circana

Client Service Manager at Circana providing high-quality analytics and reporting support for Wegmans account. Collaborating with internal teams to meet business needs and strengthen long-term partnership.

Posted 4/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary client contact for Wegmans on service-related inquiries, requests, and issue resolution, ensuring timely and effective responses.
Deliver high-quality analytics and reporting support, including report creation, editing, and ongoing maintenance to meet client needs.
Ensure data accuracy and consistency by conducting regular quality checks and weekly updates of syndicated tools and dashboards.
Engage clients in a consultative manner to understand business objectives, challenges, and success measures, translating data into meaningful insights.
Collaborate cross-functionally with analytics, technology, delivery, and offshore teams to coordinate execution and resolve complex issues.
Manage day-to-day service execution to ensure on-time delivery and adherence to service standards and processes.
Provide subject matter expertise on tools, platforms, and processes to support ongoing client enablement and issue resolution.
Contribute to continuous improvement initiatives by identifying opportunities to enhance workflows, tools, training, and overall client experience.

Requirements

What you’ll need

3+ years of experience in client service, analytics, data support, or a related role, preferably in retail, CPG, or insights-driven environments.
Strong analytical skills with the ability to translate data into clear, actionable insights.
Proficiency with Microsoft Excel and the ability to quickly learn new tools and platforms.
Proven attention to detail and commitment to data quality and accuracy.
Strong verbal and written communication skills with the ability to engage clients consultatively.
Ability to manage multiple priorities independently while collaborating with cross-functional teams.
Flexibility to support occasional evening or weekend work as business needs require.

Benefits

Comp & perks

paid time off
medical/dental/vision insurance
401(k) to eligible employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

analyticsreport creationdata accuracydata qualitydata supportclient servicequality checksworkflow enhancementMicrosoft Excel

Soft Skills

analytical skillscommunication skillsconsultative engagementattention to detailindependent managementcollaborationflexibility