Senior Director, Retail Client Service

Circana

Client Service Senior Director driving service excellence and technical solutions for major retail clients at Circana. Leading global teams and enhancing client satisfaction through strategic partnerships.

Posted 4/25/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $125,000 - $155,000 per yearWebsite

About the role

Key responsibilities & impact

Provide senior‑level leadership for complex client relationships, translating client needs and business opportunities into effective solutions.
Build and sustain long‑term client partnerships through deep strategic insight and strong executional leadership.
Collaborate cross‑functionally to ensure seamless delivery and alignment with client goals.
Lead global teams to deliver solutions accurately and on time, while driving ongoing improvements in data quality.
Own operational performance metrics and support Complete Excellence initiatives through disciplined use of Daily Management System (DMS) routines.
Lead continuous improvement and structured problem‑solving efforts to improve quality, efficiency, and delivery outcomes.
Identify opportunities to enhance client satisfaction through improved database reporting, executive‑level analysis, and technology-driven efficiencies.
Capture and translate project requirements into clear specifications to enable successful execution.
Drive efficiencies across teams to improve delivery excellence, productivity, cost effectiveness, and elimination of waste.

Requirements

What you’ll need

Bachelor’s degree or equivalent practical experience
Strong leadership skills; must be able to effectively lead internal teams, be approachable, and inspire trust
Outstanding verbal and written communication skills and professional etiquette
Ability to work in a fast-paced environment, be flexible and welcoming to change
Demonstrate strong work ethic with calmness and composure in times of uncertainty
Ability to recognize the opportunity for process improvement/standardization
Proven technical abilities, experience using Excel, and data management tools; Unify experience preferred
Demonstrated understanding of AI fundamentals, experience with Co-Pilot and automation tools preferred
Travel as business need dictates (<10%); amount depending upon location of candidate
Flexibility of work schedule to cover night and weekend work when needed

Benefits

Comp & perks

Paid time off
Medical/dental/vision insurance
401(k) to eligible employees
Bonus pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data managementprocess improvementstructured problem-solvingproject requirements specificationdata quality improvementefficiency enhancementcost effectivenessautomationAI fundamentalsExcel

Soft Skills

leadershipcommunicationflexibilitywork ethiccalmness under pressureapproachabilitytrust buildingstrategic insightcollaborationclient relationship management

Certifications

Bachelor’s degree