Circana

Director, Client Success

Circana

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $120,000 - $130,000 per year

Job Level

Lead

About the role

  • Own client configuration and deployment of Emiri
  • Understand and support Emiri’s configuration dependencies, including prompt templates and setup requirements
  • Design UI mockups or flow diagrams and translate feedback into actionable stories or bug reports for the development team
  • Document and maintain guidance around configuration processes, tips, and "how-to" documentation for internal use
  • Collaborate with client success and client teams to support their understanding of configuration needs and guiding them in effective prompting
  • Drive root cause analysis of issues to surface opportunities to improve scalability and user friendliness of the configuration tool
  • Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos
  • Test new enhancements or fixes prior to release to ensure quality and expected behavior

Requirements

  • Familiarity with Circana tools, including Unify+, model/report building, and ideally Emiri
  • Experience in configuration management, technical product operations, or client solutions roles
  • Strong organizational skills to support multiple client configurations and maintain flawless on-time delivery and service levels
  • Experience with generative AI tools (e.g., OpenAI, Claude)
  • Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams
  • Tech-curious mindset, comfortable learning prompt engineering and system behavior, with a process-driven approach to managing issues, QA, and feedback loops
  • Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems
  • Multilingual with proficiency in French, German, Spanish, and/or Italian (preferred)
  • Working knowledge of JSON and strong attention to structure and formatting (preferred)
  • Exposure to low-code/no-code platforms or custom internal tooling (preferred)
  • Experience working with UX/UI teams or providing user-centered feedback on tools (preferred)
  • 7+ years of experience in data analytics and reporting
Benefits
  • paid time off
  • medical/dental/vision insurance
  • 401(k) to eligible employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
configuration managementtechnical product operationsclient solutionsgenerative AIJSONlow-code platformsno-code platformsdata analyticsreportingUI/UX feedback
Soft Skills
organizational skillscommunication abilitiescollaborationcoachingprocess-driven approachroot cause analysistech-curious mindsetsimplifying technical conceptsattention to detailmultilingual