Circa Healthcare

Director, Client Success

Circa Healthcare

full-time

Posted on:

Location Type: Hybrid

Location: Chesterbrook • Pennsylvania • United States

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Job Level

Lead

About the role

  • Efficiently and effectively manage all services under assigned client account relationships
  • Build pivotal relationships, drive and lead significant accounts, manage financial responsibility
  • Lead project approach planning and grow the assigned book of business
  • Supervise, mentor, and develop client service team members
  • Partner with Project Management leads to translate client expectations into scopes of work and financial estimates
  • Demonstrate strategic relationship management skills by leading client projects and relationships
  • Develop creative/tactical briefs, status reports, and other materials in support of active projects
  • Coordinate with third parties as required
  • Set clear direction, resolve conflicts, and ensure the team understands projects
  • Contribute to the strategic direction of the client service team and quality growth of accounts

Requirements

  • BA/BS degree in relevant field (or equivalent experience)
  • Several years of experience in a client management role, achieving growth in a creative advertising/digital agency
  • Strong digital experience, experience in a people management role
  • Established success as an Associate Director, Client Success
  • Demonstrated understanding of integrated and/or omnichannel campaign asset development
  • Experience working on demand generation and lead generation campaigns
  • Excellent presentation, communication, judgement, decision-making, problem-solving, negotiation, and interpersonal skills
  • Knowledge and proficiency in industry standard software and systems including Microsoft 365, and experience with applications in CRM, Project Management, and Analytics spaces
  • Flexible and able to multi-task in a fast-paced environment
  • Proactive, well-organized, team player/working manager
  • Desire/ability to learn new methods, techniques, skills, and software as required
Benefits
  • Circa has a flex remote policy
  • Employees are encouraged to come into the office for key meetings and engagement events
  • Moderate travel requirements (up to 30%) for client meetings and tradeshows
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client managementproject managementdemand generationlead generationcampaign asset development
Soft Skills
strategic relationship managementpresentation skillscommunication skillsjudgementdecision-makingproblem-solvingnegotiationinterpersonal skillsflexibilityorganization