Customer Success Manager
Cira Apps Canada
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇩 Indonesia
Visit company websiteSalary
💰 $30,000 per year
Job Level
Mid-LevelSenior
About the role
- Serve as the primary point of contact for assigned customers
- Build strong partnerships with customers
- Lead onboarding and implementation sessions
- Proactively plan, schedule, and lead structured business reviews
- Monitor customer health, usage, and engagement trends
- Deliver ongoing training, best practices, and enablement resources
- Act as a strong customer advocate internally
Requirements
- Bachelor’s degree preferred or equivalent work experience
- Proven experience in a Customer Success Manager, Account Management, or related role.
- SaaS experience preferred
- Customer focused mindset
- Strong analytical skills
- Experience using CRM tools such as Salesforce
- Working knowledge of Microsoft 365
- Strong written and verbal communication skills
Benefits
- Health insurance
- 401(k)
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
analytical skillsCRM toolsSalesforceMicrosoft 365
Soft skills
customer focused mindsetstrong written communicationstrong verbal communicationstrong customer advocacy
Certifications
Bachelor’s degree