Customer Success Manager
Cira Apps Canada
full-time
Posted on:
Location Type: Remote
Location: Indonesia
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Salary
💰 $30,000 per year
About the role
- Serve as the primary point of contact for assigned customers
- Build strong partnerships with customers
- Lead onboarding and implementation sessions
- Proactively plan, schedule, and lead structured business reviews
- Monitor customer health, usage, and engagement trends
- Deliver ongoing training, best practices, and enablement resources
- Act as a strong customer advocate internally
Requirements
- Bachelor’s degree preferred or equivalent work experience
- Proven experience in a Customer Success Manager, Account Management, or related role.
- SaaS experience preferred
- Customer focused mindset
- Strong analytical skills
- Experience using CRM tools such as Salesforce
- Working knowledge of Microsoft 365
- Strong written and verbal communication skills
Benefits
- Health insurance
- 401(k)
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
analytical skillsCRM toolsSalesforceMicrosoft 365
Soft Skills
customer focused mindsetstrong written communicationstrong verbal communicationstrong customer advocacy
Certifications
Bachelor’s degree