Manager, Service Experience

CIR

Manager of Service Experience at Cambridge leading teams to provide high-quality service experiences. Focusing on mentorship and operational excellence across customer service teams.

Posted 4/15/2026full-timeFairfield • Arizona, Iowa • 🇺🇸 United StatesJunior💰 $70,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

manage the day-to-day activities of team or teams within a department
administer performance reviews and progressive discipline
ensure adequate initial and ongoing training
drive overall team effectiveness by monitoring morale and work quality
implement team enhancements to improve service
provide input to management for the budgetary process
resolve escalated issues and perform regular departmental duties
maintain accurate records and document actions for areas managed

Requirements

What you’ll need

prior experience leading or supervising customer service, operations, or service-oriented teams
strong people leadership skills
ability to coach, develop, and motivate associates
proven ability to manage performance
ability to address issues effectively
customer-focused mindset
strong organizational and documentation skills
attention to detail
ability to handle escalated situations calmly and professionally

Benefits

Comp & perks

paid time off
paid holidays and floating holidays
medical, dental, and vision coverage
short- and long-term disability
company-paid life insurance
volunteer time off
wellness incentives

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

people leadershipcoachingdevelopmentmotivationperformance managementissue resolutioncustomer focusorganizational skillsdocumentation skillsattention to detail