Manager, Service Experience
CIR
full-time
Posted on:
Location Type: Hybrid
Location: Fairfield • Arizona • Iowa • United States
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Salary
💰 $70,000 - $90,000 per year
Job Level
About the role
- manage the day-to-day activities of team or teams within a department
- administer performance reviews and progressive discipline
- ensure adequate initial and ongoing training
- drive overall team effectiveness by monitoring morale and work quality
- implement team enhancements to improve service
- provide input to management for the budgetary process
- resolve escalated issues and perform regular departmental duties
- maintain accurate records and document actions for areas managed
Requirements
- prior experience leading or supervising customer service, operations, or service-oriented teams
- strong people leadership skills
- ability to coach, develop, and motivate associates
- proven ability to manage performance
- ability to address issues effectively
- customer-focused mindset
- strong organizational and documentation skills
- attention to detail
- ability to handle escalated situations calmly and professionally
Benefits
- paid time off
- paid holidays and floating holidays
- medical, dental, and vision coverage
- short- and long-term disability
- company-paid life insurance
- volunteer time off
- wellness incentives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
people leadershipcoachingdevelopmentmotivationperformance managementissue resolutioncustomer focusorganizational skillsdocumentation skillsattention to detail