Senior Technical Analyst

Cint

Technical Analyst providing support for Cint's platform, focusing on technical issues and API integrations. Collaborating with global customers on platform features and documentation.

Posted 7/8/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing customer support for SaaS platforms, with a strong focus on API debugging and troubleshooting. Possesses excellent communication and problem-solving skills, along with the ability to create technical documentation and mentor clients effectively.

Highest-signal resume keywords

Technical Support ExperienceAPI DebuggingCustomer Support for SaaSMicrosoft Excel ProficiencyLeadership and Mentoring Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

API DebuggingTechnical Documentation CreationProblem-SolvingCustomer SupportSaaS Support Experience

Soft Skills

Excellent Communication SkillsCustomer-Oriented MindsetTime Management SkillsAbility to Grasp New KnowledgeCoaching Skills

Tools & Technologies

Microsoft ExcelGoogle Sheets

Certifications & Qualifications

Bachelor’s Degree in Information TechnologyBachelor’s Degree in Computer Science

Industry Keywords

Cint PlatformTechnical SupportAPI IntegrationsBug ClassificationClient Requirements

About the role

Key responsibilities & impact

Provide top-notch customer support for Cint platform users
Investigate and resolve customer issues
Create and review technical documentation
Understand client requirements and translate into actionable tasks
Classify submitted bugs by severity
Debug API integrations
Coach clients on adopting key features

Requirements

What you’ll need

Bachelor’s degree (Information Technology, Computer Science or related discipline preferred)
2+ Years of technical support experience (SaaS support experience a plus)
1+ years of experience in API debugging and troubleshooting
Proficiency with Microsoft Excel sheets/Google sheets
Strong problem-solving abilities
Excellent communication skills, both written and verbal
Customer-oriented mindset
Easily able to grasp and retain new knowledge
Leadership and mentoring skills
Time management skills

Benefits

Comp & perks

24/7 support to internal users and global customers
Collaborative work environment
Professional development opportunities