Customer Success Consultant, Global Strategic Accounts

Cint

Customer Success Consultant managing global accounts at Cint, ensuring client satisfaction and driving business growth through insights software solutions.

Posted 7/2/2026full-timeRemote • Louisiana • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary operational point of contact for a dedicated portfolio of high-value Global Strategic Accounts, managing day-to-day customer workflows, executing engagement plans, and driving long-term platform adoption.
Monitor key account health metrics and execute targeted action plans to address negative trends, proactively identifying and flagging horizontal expansion, cross-sell, and upsell opportunities to the Account Management team.
Establish and adhere to Standard Operating Procedures (SOPs) and global best practices to ensure consistent service delivery, while independently diagnosing and troubleshooting common platform setup and fielding issues.
Enable partners or customers to achieve their goals using the relevant Cint self-service product
Manage relationships with Cint’s Global Strategic Accounts to drive high-impact business strategies enabled by Cint's products, and advocate for customer needs across internal stakeholder groups
Support onboarding new client business and collaborate with internal stakeholders to develop working integrations for new clients
Gain a working understanding of clients’ businesses and organizational structures to identify and execute opportunities for existing clients
Provide regular training on Cint’s self-service products to new and existing users at customers, ensuring they can use the products and new features to their full potential
Work closely with sales and technical colleagues to pitch new products and provide strategic consultation as a client advocate
Develop a full understanding of the company, the market research industry, and how our technology can solve challenges

Requirements

What you’ll need

Relevant customer-facing experience in Customer Success, Account Management, or project delivery—preferably within SaaS, Enterprise Subscription models, or the Market Research/Sample industry.
Proven track record of managing a portfolio of high-value accounts, with a focus on relationship management, retention, execution, and achieving revenue targets.
Experience with internal and external relationship management, client presentations, and quantitative data analysis
Excellent written and verbal communication skills, with the ability to present to C-level clients
Disciplined work ethic - self-motivated and detail-oriented mindset focused on achieving revenue goals
Resourceful problem solving, organized and process-oriented
Proven track record of driving client business growth and achieving revenue targets through renewals, upsells, and cross-sells
Ability to convey complicated ideas to technical and nontechnical audiences
Bonus points if you have: Technical Literacy of software and technology solutions
Exposure to API integrations and customized applications
Previous experience working with Salesforce and/or Omni Analytics
Fluency in Spanish

Benefits

Comp & perks

Medical, Dental, and Vision insurance options to suit you and your family’s needs
401K with company matching
PTO, unlimited sick days
Remote Work
Paid maternity and paternity leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Portfolio ManagementRevenue Target AchievementSaaS ExperienceAPI IntegrationsClient Presentations

Soft Skills

Excellent CommunicationResourceful Problem SolvingDetail-OrientedSelf-MotivatedOrganized