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Customer Connections Representative I
Cincinnati Children'sCustomer Connections Representative in charge of patient safety, registration, and scheduling services for Cincinnati Children's. Aiming for quality service and compliance with regulatory standards.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong patient service skills by ensuring patient safety and confidentiality while effectively managing patient registration and scheduling processes. Proficient in maintaining compliance with regulatory standards and supporting the Revenue Cycle and Health Information Management.
Highest-signal resume keywords
Patient SafetyPatient RegistrationCustomer ServiceConfidentialityRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
CommunicationProblem Solving
Industry Keywords
Revenue CycleHealth Information ManagementPatient SchedulingData EntryCustomer Requests
About the role
Key responsibilities & impact- Ensures patient safety by identifying the correct patient.
- Provides assistance and services to patients, families, and staff in patient registration and scheduling.
- Investigates and resolves customer requests according to policies and procedures.
- Maintains confidentiality and safeguards patient/family personal medical and financial information.
- Completes and authenticates documents ensuring compliance with regulatory agencies.
- Supports the Revenue Cycle and Health Information Management by ensuring necessary data is obtained and entered accurately.
Requirements
What you’ll need- High school diploma or equivalent
- No directly related experience
Benefits
Comp & perks- Comprehensive job description provided upon request.
- Reasonable accommodations to individuals with disabilities in accordance with the Americans with Disabilities Act.
- Equal Opportunity Employer committed to dignity and respect for all employees.