Patient Representative II

Cincinnati Children's

Patient Representative assisting with patient registration, admissions, and customer service in a pediatric healthcare setting. Supporting revenue cycles and ensuring compliance with health regulations.

Posted 7/8/2026full-timeRemote • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration, admission, and scheduling processes while ensuring compliance with regulatory standards. Proficient in resolving customer inquiries and maintaining accurate data entry within healthcare systems.

Highest-signal resume keywords

Patient RegistrationCustomer ServiceData EntryEpic ExperienceRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient AdmissionSchedulingData ManagementDocument AuthenticationProblem Resolution

Soft Skills

CommunicationInterpersonal SkillsAttention to Detail

Tools & Technologies

Epic

Industry Keywords

CCHMC PoliciesJCAHOCMSODHRevenue CycleHealth Information Management

About the role

Key responsibilities & impact

Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling.
Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures.
Contacts outside representatives to request information or assistance in resolving problems.
Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system.
Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions.

Requirements

What you’ll need

High school diploma or equivalent
2+ years of work experience in a related job discipline
Preferred: Experience using Epic

Benefits

Comp & perks

Comprehensive job description provided upon request.