EMR Analyst II – Epic Ambulatory
Cincinnati Children's
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $81,723 - $104,208 per year
Job Level
JuniorMid-Level
About the role
- Analyze, design, implement, and maintain moderately complex Epic Ambulatory systems to improve clinical care and patient management.
- Support and document system testing and outcomes.
- Develop technical solutions using standard lifecycle processes, procedures, and documentation.
- Collaborate on scheduling training and build environments to ensure usability and support end-user education.
- Independently develop Epic educational content and training materials.
- Recommend and participate in process improvements for education, content tracking, review, and revision.
- Drive the use of diverse learning methods to meet adult learning needs and clinical system education requirements.
- Take ownership of tasks with urgency and drive them to completion.
- Proactively identify what needs to be done and take initiative.
- Communicate issues and roadblocks to supervisor.
- Identify appropriate resources for small to medium projects.
- Collaborate with cross-functional teams and support project communications.
- Participate in design and leadership meetings for Epic Ambulatory applications.
- Consult with end users to ensure Epic applications and training align with patient care delivery processes.
- Network with internal and external experts to adopt best practices.
- Promote the use of industry tools to enhance efficiency and learning innovation.
- Stay current through Epic vendor training and other educational opportunities.
- Conduct and participate in instructional sessions.
- Apply knowledge to improve skills and performance.
- Develop and maintain positive internal and external relationships.
- Motivate others, encourage teamwork, and foster a positive environment.
- Prepare and deliver oral and written presentations.
- Support or lead design, development, and implementation of new or enhanced Epic Ambulatory application requests.
- Manage project plans and documentation for moderately complex projects.
- Define project scope and coordinate necessary resources.
- Prioritize, organize, and complete assigned tasks and documentation.
- Facilitate communication between internal and external stakeholders.
- Ensure proper integration by working with cross-functional teams.
- Collaborate with end users to develop and validate requirements for Epic system solutions.
- Build collaborative relationships with customer groups and stakeholders.
- Demonstrate advanced troubleshooting and problem-solving skills.
- Monitor Service Level Agreements and ensure customer-centered support.
- Provide end-user support through training and creation of advanced Epic educational materials.
- Promote adoption of change management policies and procedures.
- Interact with staff across the Medical Center in a professional, collaborative manner.
- Model outstanding customer service behaviors and maintain CCHMC CARES standards (Courteous, Attentive, Respectful, Enthusiastic, Safe).
Requirements
- Bachelor's Degree or equivalent combination of education and experience
- 2+ years of work experience in a related job discipline
- Epic Ambulatory Certification (required within 6 months if not already certified).
- Additional Epic certifications in Phoenix, Wisdom, or Nurse Triage are highly desirable.
- Willingness to participate in Production (PRD) Support as part of a rotating on-call model, including: Serving on a core PRD Support team that provides daytime coverage on a rotating weekday schedule (one day per week when assigned).
- Occasional after-hours on-call support, typically limited to a few times per year.
- Experience providing production support for Epic applications, including troubleshooting, issue resolution, and coordination with clinical and technical stakeholders.
- Background in system upgrades, vendor/software integration, and/or interface build.
- 3+ years of Epic build, configuration, or support experience in a healthcare setting.
- Strong understanding of clinical workflows within ambulatory/outpatient settings.
- Experience working with providers, nurses, and clinical staff to translate requirements into Epic solutions.
- Experience in project management and time management, with proven ability to coordinate tasks, resources, and timelines to deliver successful projects.
- Experience with process improvement initiatives in healthcare IT.
Benefits
- Medical coverage starting day one of employment.
- Competitive retirement plans
- Tuition reimbursement for continuing education
- Expansive employee discount programs through our many community partners
- Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions
- Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group
- Physical and mental health wellness programs
- Relocation assistance available for qualified positions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Epic Ambulatory systemssystem testingtechnical solutionsEpic educational content developmentproject managementtroubleshootingprocess improvementconfigurationbuildintegration
Soft skills
communicationcollaborationinitiativeproblem-solvingteamworkcustomer servicemotivationorganizationleadershiprelationship building
Certifications
Bachelor's DegreeEpic Ambulatory CertificationEpic Phoenix CertificationEpic Wisdom CertificationEpic Nurse Triage Certification