Technical Support Specialist

CINC

Technical Support Specialist providing best-in-class customer support for Real Geeks' platform via phone, chat, or email. Troubleshooting technical issues and educating customers on the platform.

Posted 5/17/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $40,000 per yearWebsite

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Deliver a consultative support experience through creative, technical problem solving and a deep knowledge of how our platform works
Provide best-in-class support to new and existing customers via phone, chat, or email
Troubleshoot basic and complex technical tasks
Answer product-related questions, resolve customer issues, and educate customers on the Real Geeks platform
Log customer notes and actions taken to resolve tickets into Hubspot
Meet daily call and ticket resolution goals as assigned
Maintain customer satisfaction score of 90% or higher

Requirements

What you’ll need

Minimum 2 years of experience, preferably in a customer support or related role.
Strong verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical audiences.
Active listener with a customer-focused mindset.
Demonstrated commitment to delivering exceptional customer service and a genuine passion for helping people.
Advanced interpersonal skills with the ability to build rapport quickly.
Proven ability to thrive in a high-volume, fast-paced environment with demanding, results-driven customers.
Excellent organizational skills and attention to detail.
Strong time management skills with a track record of meeting deadlines.
Technically inclined, with the ability to quickly learn and navigate tools such as HubSpot, and internal product suites.
Willingness to learn new technical concepts, including DNS and MX records (preferred but not required).
Familiarity with real estate is a plus, but not required.

Benefits

Comp & perks

Highly competitive benefits, including health insurance
401k
Employee Stock Purchase Plan options
Continuing Education benefit
Flexibility of a remote workplace environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical problem solvingtroubleshootingcustomer supportDNSMX records

Soft Skills

verbal communicationwritten communicationactive listeningcustomer-focused mindsetinterpersonal skillsorganizational skillsattention to detailtime managementability to build rapportcommitment to customer service