CINC

Training Specialist

CINC

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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About the role

  • Execute client training sessions via remote solutions via Zoom, Go-To-Webinar, etc.
  • Record quick tip videos and update library articles in the CINC help center
  • Conduct "Essential Training Series" call sequence for new clients to help ensure adoption and knowledge of key CINC platform features
  • Conduct client webinar sessions on key training topics as needed
  • Keep informed of platform updates and enhancements as new products and features are rolled out to clients
  • Document all activities and relevant call notes in Salesforce
  • Conduct on average 5 training call sessions with clients per day
  • Monitor platform adoption, usage, and milestones of clients during Implementation.

Requirements

  • 3+ years of business-related experience (Training or Implementation)
  • Bachelor's degree in a related field or equivalent experience
  • Experience training clients using SaaS products on the internet is ideal
  • Demonstrated ability to develop and train clients in a clear and concise manner
  • The ability to meet client service level expectations
  • A self-starter who can take personal responsibility for daily calendar management
  • Nice to have: Strong understanding of the web, HTML, browsers, cross-browser compatibility, etc.
  • Experience with Salesforce.
Benefits
  • Great product with a strong client base
  • Team environment
  • Opportunities for advancement and development
  • Continuing Education Benefits
  • Fitness reimbursement
  • Comprehensive and rich benefit plans, matching 401K
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaSHTMLcross-browser compatibility
Soft Skills
client trainingclear communicationself-starterresponsibilityclient service