Director, Client Content – Enablement

CINC Systems

Directing adoption, documentation, and instructional design teams for CINC Systems’ AI-native community association management platform. Driving client learning, product adoption, and measurable retention outcomes.

Posted 8/21/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading client adoption strategies, managing cross-functional teams, and developing training and documentation programs that drive measurable client engagement and retention. Proficient in utilizing instructional design principles and modern training delivery tools to enhance learning experiences.

Highest-signal resume keywords

Client Adoption StrategyInstructional Design PrinciplesTraining Delivery ToolsTeam ManagementAdoption Metrics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client OperationsTechnical DocumentationTraining DevelopmentPerformance ManagementContent Quality Assurance

Soft Skills

Excellent Written CommunicationStrategic ThinkingAccountability

Tools & Technologies

Learning Management SystemsPendoWalkMeArticulateVyond

Certifications & Qualifications

Client Certification Programs

Industry Keywords

B2B SaaSCommunity Association ManagementRegulated Industry

About the role

Key responsibilities & impact

Lead the Adoption Consulting, Client Documentation, and Instructional Design teams
Manage and develop the managers of three teams, including accountability for output, quality, and staff development
Set headcount, hiring, and performance management strategy across all three functions
Build a unified operating rhythm so documentation, training content, and adoption playbooks stay aligned
Own client adoption strategy across the CINC ecosystem and define successful adoption by client segment
Build repeatable adoption programs during and after onboarding
Partner with Client Success and Support to identify adoption gaps and deploy targeted consulting engagements
Establish onboarding adoption health metrics and reporting, using data to prioritize content and consulting efforts
Set standards and governance for the knowledge base, help center, release notes, and in-product documentation
Ensure documentation keeps pace with the product roadmap and that no capability ships undocumented
Oversee content quality, findability, consistency, voice, and terminology standards
Direct onboarding curricula, certification programs, webinars, and self-serve learning paths via CINC Circle
Ensure training follows adult-learning best practices and supports measurable adoption and behavior change
Evaluate and evolve the training delivery technology stack
Enable Client Operations to create playbooks, product training, and reference materials
Identify internal knowledge gaps and close them through targeted training or documentation
Build feedback loops across Client Success, Support, Implementation, Adoption Consulting, Documentation, and Instructional Design
Represent the client voice in product planning and surface adoption friction and documentation gaps
Partner with Marketing on client communications, product launches, and voice/tone consistency
Report team performance, adoption metrics, and content health to senior leadership

Requirements

What you’ll need

7+ years of experience in client operations, client education, technical documentation, or instructional design, including 3+ years directly managing people managers or multiple teams
Track record of building or scaling adoption, training, or documentation functions at a B2B SaaS company
Strong grasp of adoption/engagement metrics and tying content and training investments to retention and expansion outcomes
Experience with instructional design principles and modern training delivery tools, including LMS platforms, in-app guidance tools, and video/webinar tooling
Excellent written communication skills and a sharp eye for documentation quality and information architecture
Ability to operate strategically while holding managers accountable for tactical execution and quality
Experience partnering closely with Product, Engineering, and client-facing teams
Familiarity with the community association management industry is preferred
Experience with client certification/credentialing programs is preferred
Background in a regulated or complex-workflow industry is preferred
Familiarity with tools such as Pendo, WalkMe, Articulate, Vyond, and learning management systems is preferred

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account CINC Systems Website LinkedIn All Job Openings 201 - 500 employees Founded 2005 ☁️ SaaS 🏠 Real Estate 🤝 B2B 💰 Private Equity Round - CINC Systems on 2023-12 SaaS
Real Estate
B2B CINC Systems is a cloud-based, all-in-one software platform for community association management (HOAs and COAs) that helps management companies, boards, and homeowners streamline operations and improve resident experience. The platform provides financial management and oversight (including online payments and a secure payment portal), AI-driven reporting and forecasting (Cephai), communication and resident engagement tools, online voting and surveys, maintenance/work-order coordination, compliance tracking, and centralized data and insights. CINC targets professional association management firms and homeowner boards with automation, security, and scalability; the company reports 1,000+ association management company customers, 51,000+ homeowner associations served, 6M+ doors, and $11B+ payments processed annually. Director, Client Content – Enablement 🔥 1 minute ago 🇺🇸 United States – Remote ⏰ Full Time 🔴 Lead ✍️ Content Marketing Manager 👻 Ghost score 12% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead the Adoption Consulting, Client Documentation, and Instructional Design teams
Manage and develop the managers of three teams, including accountability for output, quality, and staff development
Set headcount, hiring, and performance management strategy across all three functions
Build a unified operating rhythm so documentation, training content, and adoption playbooks stay aligned
Own client adoption strategy across the CINC ecosystem and define successful adoption by client segment
Build repeatable adoption programs during and after onboarding
Partner with Client Success and Support to identify adoption gaps and deploy targeted consulting engagements
Establish onboarding adoption health metrics and reporting, using data to prioritize content and consulting efforts
Set standards and governance for the knowledge base, help center, release notes, and in-product documentation
Ensure documentation keeps pace with the product roadmap and that no capability ships undocumented
Oversee content quality, findability, consistency, voice, and terminology standards
Direct onboarding curricula, certification programs, webinars, and self-serve learning paths via CINC Circle
Ensure training follows adult-learning best practices and supports measurable adoption and behavior change
Evaluate and evolve the training delivery technology stack
Enable Client Operations to create playbooks, product training, and reference materials
Identify internal knowledge gaps and close them through targeted training or documentation
Build feedback loops across Client Success, Support, Implementation, Adoption Consulting, Documentation, and Instructional Design
Represent the client voice in product planning and surface adoption friction and documentation gaps
Partner with Marketing on client communications, product launches, and voice/tone consistency
Report team performance, adoption metrics, and content health to senior leadership 🎯 Requirements
7+ years of experience in client operations, client education, technical documentation, or instructional design, including 3+ years directly managing people managers or multiple teams
Track record of building or scaling adoption, training, or documentation functions at a B2B SaaS company
Strong grasp of adoption/engagement metrics and tying content and training investments to retention and expansion outcomes
Experience with instructional design principles and modern training delivery tools, including LMS platforms, in-app guidance tools, and video/webinar tooling
Excellent written communication skills and a sharp eye for documentation quality and information architecture
Ability to operate strategically while holding managers accountable for tactical execution and quality
Experience partnering closely with Product, Engineering, and client-facing teams
Familiarity with the community association management industry is preferred
Experience with client certification/credentialing programs is preferred
Background in a regulated or complex-workflow industry is preferred
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