Cin7

Customer Success Manager

Cin7

full-time

Posted on:

Location Type: Remote

Location: Colorado • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $70,000 - $75,000 per year

About the role

  • Build strong, consultative relationships with customers, focusing on strategic value, adoption, and long-term success
  • Manage high volume SaaS book of business serving our strategic accounts. Cin7 services SMB and mid-market and you will primarily work with growing and scaling brands.
  • Manage a book of business of 450 key accounts, driving retention and product adoption
  • Conduct daily customer calls with your book of business, leveraging our tech tools to run tech-touch, human-touch playbooks
  • Identify recurring customer challenges and help build scalable solutions, playbooks, and resources
  • Conduct QBRs, pricing reviews, value proposition pitches, and client escalation calls.
  • Value-sell our products throughout the customer lifecycle, reinforcing ROI and client investment into Cin7
  • Deliver proactive business reviews and surface opportunities for customers to optimize workflows using Cin7
  • Track customer health, identify risks early, and implement mitigation strategies
  • Drive customer accountability by setting clear goals and executing tailored success plans
  • Collaborate cross-functionally to ensure a seamless experience throughout the customer lifecycle
  • Resolve customer questions by connecting them with the right internal experts
  • Contribute to the development of Customer Success frameworks, resources, and operating processes as we scale

Requirements

  • 5+ years in a customer-facing role, ideally within high-velocity SaaS Customer Success, Account Management, or similar environments
  • Experience working with supply chain, manufacturing, commerce, or retail customers.
  • Proven skills in client retention, strategic account management, and results-oriented customer relationship development
  • Proven ability to manage and grow a diverse customer portfolio, ideally within a fast-paced or high-growth organization
  • A proactive, resourceful, and autonomous working style—comfortable owning challenges and driving solutions
  • Experience navigating and influencing cross-functional teams to deliver customer outcomes
  • Strong communication skills, with the ability to simplify technical concepts for different audiences
  • A high level of empathy and customer-centricity, especially in challenging situations
  • Data fluency—comfortable analyzing usage patterns, KPIs, and business impact
  • Demonstrated expertise leveraging platforms such as Salesforce, ChurnZero, Gong, and emerging AI tools to improve visibility, efficiency, and performance.
  • A continuous improvement mindset: curious, adaptable, and eager to learn
  • A team-first attitude that contributes to a culture of inclusion, collaboration, and respect
  • Bachelor’s degree or equivalent practical experience
Benefits
  • Competitive benefits, including medical, dental, vision, and 401k company match program.
  • A flexible PTO policy, allowing you the time you need to recharge.
  • A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
  • A diverse team, where everyone helps each other and inclusion is a core value.
  • Frequent company sponsored events so you can get to know your coworkers.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer relationship developmentclient retentionstrategic account managementdata analysisKPI analysisbusiness impact analysissolution buildingcustomer success frameworksproactive business reviewstailored success plans
Soft skills
strong communicationempathycustomer-centricityproactive working styleresourcefulnessautonomycollaborationadaptabilitycuriosityteam-first attitude