CIM Group

General

• Work closely with the IT department and external vendors to enhance and optimize the RMIS system, ensuring it meets the company's specific requirements and aligns with industry best practices.
• Manage relationships with TPAs, ensuring effective communication, adherence to service level agreements, and quality control.
• Claims Adjudication: Oversee the evaluation, investigation, and adjudication of complex claims, including those related to commercial, general liability and property. Provide guidance and support to adjusters and defense attorneys in claim resolution and settlement strategies.
• Assess risk transfer opportunities to third-parties and draft all tender documents when risk transfer is identified.
• Prepare and provide claim data for monthly and quarterly reports.
• Monitor the performance of the TPAs, establishing performance metrics and conducting regular evaluations. Identify areas for improvement, implement corrective measures, and provide ongoing training to Operations team effectiveness and efficiency.
• Compliance and Regulations: Stay updated with industry regulations, legal requirements, and emerging trends in risk management. Ensure compliance with regulatory standards and company policies, including timely reporting, documentation, and adherence to claims handling protocols.
• Foster a customer-centric approach within the Risk Management Department, emphasizing prompt and accurate FNOL, coverage issues, claim investigations, timely response to litigation, and effective communication.
• Collaborate with other departments, such as investments, development, legal, operations and IT, to ensure seamless operations and optimize overall department performance. Provide insights and recommendations to SVP of Risk Management.

Senior Specialist, Litigation

• Work closely with the IT department and external vendors to enhance and optimize the RMIS system, ensuring it meets the company's specific requirements and aligns with industry best practices.
• Manage relationships with TPAs, ensuring effective communication, adherence to service level agreements, and quality control.
• Claims Adjudication: Oversee the evaluation, investigation, and adjudication of complex claims, including those related to commercial, general liability and property. Provide guidance and support to adjusters and defense attorneys in claim resolution and settlement strategies.
• Assess risk transfer opportunities to third-parties and draft all tender documents when risk transfer is identified.
• Prepare and provide claim data for monthly and quarterly reports.
• Monitor the performance of the TPAs, establishing performance metrics and conducting regular evaluations. Identify areas for improvement, implement corrective measures, and provide ongoing training to Operations team effectiveness and efficiency.
• Compliance and Regulations: Stay updated with industry regulations, legal requirements, and emerging trends in risk management. Ensure compliance with regulatory standards and company policies, including timely reporting, documentation, and adherence to claims handling protocols.
• Foster a customer-centric approach within the Risk Management Department, emphasizing prompt and accurate FNOL, coverage issues, claim investigations, timely response to litigation, and effective communication.
• Collaboration: Collaborate with other departments, such as investments, development, legal, operations and IT, to ensure seamless operations and optimize overall department performance. Provide insights and recommendations to SVP of Risk Management.

Security Operations

• Ensure security alerts and anomalous activities are continuously monitored, accurately logged, and escalated in accordance with established procedures.
• Lead and coordinate timely, effective response to cybersecurity incidents to minimize business impact.
• Support restoration of affected systems and services following cybersecurity incidents, including leading forensic investigations as required.
• Research emerging threats and attack vectors, and implement appropriate countermeasures to continuously strengthen the organization’s security posture.
• Coordinate internal and external penetration testing activities to identify and remediate exploitable weaknesses.
• Ensure protective security controls are implemented and operating effectively to reduce risk exposure.
• Coordinate with compliance and IT teams to design, implement, and maintain operational security controls.
• Support asset cataloging and ownership alignment to ensure accountability for systems, data, and security controls.
• Execute quarterly User Access Reviews across the application portfolio in an efficient manner.
• Respond to external audit and compliance questionnaires, providing accurate and timely security documentation and evidence.
• Ensure employees, vendors and/or contractors with access to systems and data are appropriately trained in relevant security awareness and individual security responsibilities.
• Design, manage, and enforce the organization’s security awareness program, including the execution of recurring phishing simulation campaigns.
• Support the development, testing, and ongoing improvement of Disaster Recovery plans to ensure the organization can effectively respond to and recover from disruptive events, including cybersecurity incidents.
• Serve as a trusted security advisor to internal teams, raising awareness and providing guidance to help protect products, systems, and services from known and emerging threats.

CIM Group

Senior Specialist, Litigation

Senior Specialist, Litigation

Security Operations Manager

Security Operations Manager