Associate, Customer Success Advocacy
Ciena
full-time
Posted on:
Location Type: Office
Location: Belfast • 🇬🇧 United Kingdom
Visit company websiteJob Level
JuniorMid-Level
About the role
- Support the onboarding of new customers, aligning expectations and ensuring a smooth experience.
- Build trusted relationships with customer contacts across engineering, operations, procurement, and more.
- Work with internal teams to monitor service delivery, identify and prevent issues early, and ensure customer needs are met.
- Use tools and analytics to track service performance and customer usage, identifying opportunities for increased value.
- Partner with Sales to support renewals, upsell opportunities, and new service offerings.
- Be the go-to contact for customer service challenges, coordinating across teams to resolve issues efficiently.
- Help prepare reports on customer activity, risks, and performance metrics; maintain regular communication with stakeholders.
Requirements
- An Engineering Degree is a must
- 1–3 years of experience in a customer-facing role, ideally in the telecom or technology sector
- Exposure to or interest in customer success, technical support, project coordination, or related roles
- Strong interpersonal and communication skills – you’re a confident communicator who can build relationships and simplify technical topics
- A proactive mindset – you take ownership, follow up on issues, and seek opportunities to improve customer experience
- Organized, detail-oriented, and comfortable juggling multiple customer accounts
- Familiarity with telecom/networking concepts is a plus but not required – we’ll help you learn!
Benefits
- Flexible work environment
- Opportunities for individual growth and well-being
- Meaningful social and community impact
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Engineering Degreecustomer successtechnical supportproject coordination
Soft skills
interpersonal skillscommunication skillsproactive mindsetorganizational skillsdetail-orientedrelationship building