Ciena

Customer Success Advocate

Ciena

full-time

Posted on:

Location Type: Remote

Location: Maryland • Washington • United States

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Salary

💰 $106,700 - $170,500 per year

Job Level

SeniorLead

About the role

  • Lead the management and accuracy of service opportunities in Salesforce and Mavenlink, ensuring project information and performance metrics remain current
  • Maintain customer health insights within Gainsight to support data‑driven decisions and proactive engagement
  • Oversee subcontract administration for Ciena Government Solutions by coordinating with Contract Management to ensure accurate contract and modification entry into Salesforce and Mavenlink
  • Partner with Account Teams, Quoting, and Order Management to support compliant and timely subcontract quoting and processing
  • Coordinate with Accounts Receivable to ensure proper invoicing and payment tracking for designated subcontract activities
  • Facilitate clear communication among internal teams and external stakeholders to support bookings, contract execution, and schedule adherence
  • Collaborate closely with Service Project Managers to maintain project schedules, report on progress, and contribute to process improvement initiatives across contract bookings and project operations

Requirements

  • Bachelor’s degree in a related field and 8–10 years of relevant experience, or an equivalent combination of education and experience
  • US citizenship
  • Strong analytical and critical‑thinking capabilities with the ability to identify root‑cause issues
  • Strong communication, organization, and problem‑solving abilities
  • Ability to work effectively in cross‑functional environments and independently drive objectives from high‑level program goals
  • Proficiency with Microsoft Office applications (Word, PowerPoint, Excel)
  • Demonstrated ability to manage resources effectively
Benefits
  • medical, dental, and vision plans
  • participation in 401(K) (USA) & DCPP (Canada) with company matching
  • Employee Stock Purchase Program (ESPP)
  • Employee Assistance Program (EAP)
  • company-paid holidays
  • paid sick leave
  • vacation time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceMavenlinkGainsightcontract administrationinvoicingproject managementdata analysisperformance metricsprocess improvement
Soft Skills
analytical skillscritical thinkingcommunicationorganizationproblem-solvingcross-functional collaborationindependent workresource management