Professional Services Program/Project Manager
Ciena
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Serve as the project leader for the customer and Blue Planet Sales, PMO, Consulting, Engineering, Finance, Operations, IT, Commercial Management, Resource Management, and Customer Support organizations.
- Collaborate within the internal Blue Planet organizations and with customers to initiate projects
- Understand how to interpret commercial documents and ensure that adherence to these is managed through the delivery lifecycle
- Establish strong project governance and ability to develop work plans
- Manage and control the execution of customer-facing projects throughout entire project lifecycle, in accordance with the contract(s) and customer expectations.
- Lead cross-functional and global project teams, consisting of software architects, developers, testers, administrators, sub-contractors and other support personnel
- Track and report status/forecasts to stakeholders for project schedule, scope, issues, and budget
- Ensure project time and expenses are submitted/approved and POs accrued, in accordance with policy and revenue recognition guidelines
- Obtain and manage scope acceptances and approvals, customer invoicing etc.
- Foster a culture of continuous improvement and innovation and identify opportunities for process improvements.
Requirements
- Ideally a bachelor’s degree in business management, communications, engineering, or related field(s)
- Demonstrated project management, analytical and problem-solving skills with strong sense of personal accountability
- Proven track record of successfully delivering projects on time, within budget, and with a high level of customer satisfaction
- Sufficient level of technical background to provide leadership to software development teams.
- Ability to evaluate complex project risks and issues accurately and objectively
- Experience in Telecommunications related industry(s), ideally with Operational experience and/or implementing OSS projects within those markets.
- Excellent oral and written communication and presentation skills, and experience interacting with both business and IT executive level personnel
- Strong competency of interpersonal skills, team leadership, business acumen, relationship building and conflict management
- Willingness to work in a collaborative environment and promote teamwork mentality
- Experience with Agile methodology, Scrum framework and SDLC process
- Proficiency with Jira, MS Project, SharePoint, and Excel (experience with Mavenlink and Salesforce applications are a plus)
- Ability to travel occasionally
- PMP or Prince2 certification is preferred
- Minimum 5 years of Project Management Experience
- Experience within a software company and working with tier 1 Telco’s.
Benefits
- medical, dental, and vision plans
- participation in 401(K) (USA) & DCPP (Canada) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- company-paid holidays
- paid sick leave
- vacation time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementanalytical skillsproblem-solving skillsAgile methodologyScrum frameworkSDLC processscope managementrisk evaluationcustomer invoicingcontinuous improvement
Soft Skills
personal accountabilityoral communicationwritten communicationpresentation skillsinterpersonal skillsteam leadershipbusiness acumenrelationship buildingconflict managementcollaborative mindset
Certifications
PMPPrince2